At a Glance
- Tasks: Support children and families by managing vital information and providing accurate advice.
- Company: Join Tameside's dedicated Children Social Care team making a real difference.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Opportunity for personal growth in a fast-paced, impactful role.
- Why this job: Be part of a compassionate team focused on safeguarding and supporting children.
- Qualifications: Strong communication skills, attention to detail, and knowledge of safeguarding principles.
The predicted salary is between 26403 - 27694 £ per year.
Contract Type: Fixed Term for 12 months. Contract Reason: Secondment Cover.
Salary: Grade D. Scale 7 - £26,403 - SCP 10 £27,694. Hours Per Week: 36. Base Location: Tameside One, Market Place, Ashton-under-Lyne, OL6 6BH. Assessment Date: Week commencing 27 July 2026.
The Role
Are you passionate about making a real difference in the lives of children and families? Do you bring compassion, curiosity, collaboration, conversation and courage to your practice? If so, Tameside is looking for you. At the heart of this role is our Heart of Support Practice Approach, underpinned by the 5 C’s of Compassion, Curiosity, Collaboration, Conversation and Courage. You will champion the Heart of Support and play a pivotal role in embedding systemic practice across the service.
We are seeking a passionate, committed, creative, highly organised and detail-oriented individual for the role of Referral and Information Officer (RIO). RIOs provide a crucial role within the Multi-Agency Safeguarding Hub (MASH) ensuring that vital information for and about children is recorded. You will be working in a fast-paced environment and be responsible for:
- Creating electronic records, ensuring demographic information is correct
- Uploading information onto the electronic records
- Answering calls
- Providing accurate advice and information regarding services available to children in Tameside
- Processing invoices and financial payments
This is a great opportunity to join Children Social Care in Tameside as we continue to develop our services for children. This position is for 18 hours a week, ideally working Wednesday, Thursday and Friday.
About You
You will be passionate about getting it right for children, keeping children at the heart of everything you do. You will have strong communication and interpersonal skills, with the ability to handle sensitive information confidentially. You will have excellent communication skills with attention to detail. You will be able to work under pressure and meet deadlines in a fast-paced environment. Knowledge of safeguarding principles and relevant legislation (Children Act, Working Together to Safeguard Children) is required. IT literate with experience using case management systems and Microsoft Office.
About Us
We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share this commitment. This position is subject to Basic Disclosure Procedures and is a designated customer-facing role under the fluency duty requiring a specified level of spoken English. Sponsorship is not available. We are committed to developing a culture which respects individuals and promotes inclusion, with reasonable adjustments considered under the Equality Act 2010 for the job role. For further information about this role please contact the recruiting manager.
