At a Glance
- Tasks: Deliver frontline library services and assist with IT support for customers.
- Company: Tameside Council, dedicated to community service and support.
- Benefits: Flexible part-time hours and valuable experience in customer service.
- Other info: Opportunity to work across multiple libraries and engage with diverse communities.
- Why this job: Join a friendly team and help your community while gaining essential skills.
- Qualifications: Good customer service skills, IT literacy, and clear communication in English.
The predicted salary is between 9.9 - 12.1 £ per hour.
Tameside Council is seeking a Library Assistant to deliver frontline library services across eight libraries in Tameside.
The role includes counter duties, stock maintenance, customer queries, and helping the public with computer learning centres.
Part-time hours apply, with Saturday 10am-3pm and Monday shifts.
The post demands good customer service, clear communication in English, IT literacy (Windows and Office), and confidence handling payments by card or cheque.
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Part-Time Library Assistant: Frontline & IT Support (Sat) employer: Tameside Council
Tameside Council is an excellent employer, offering a dynamic work environment where finance professionals can thrive and make a significant impact on the community. With a strong focus on employee development and a commitment to sustainable financial strategies, staff are encouraged to grow their skills while contributing to ambitious regeneration plans. The collaborative culture fosters innovation and provides exceptional visibility in decision-making, making it a rewarding place to work for those looking to lead in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Library Assistant: Frontline & IT Support (Sat)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Tameside Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Tameside Council and let us see your personality shine through!
We think you need these skills to ace Part-Time Library Assistant: Frontline & IT Support (Sat)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Tameside Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Tameside Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Tameside Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Tameside Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Tameside Council will surely appreciate.
