At a Glance
- Tasks: Assist with library services, help customers, and maintain stock.
- Company: Join Tameside Council and make a difference in your community.
- Benefits: Part-time hours, competitive salary, and a supportive work environment.
- Other info: Flexible working hours across eight libraries in Tameside.
- Why this job: Be part of a passionate team shaping the future of Tameside.
- Qualifications: Good communication skills and IT literacy required.
The predicted salary is between 13201 - 13847 £ per year.
Contract Type: Permanent
Salary: Grade D. SCP 7 £13,201 - SCP 10 £13,847 (Actual salary, Part time)
Hours Per Week: 18 hours
Base Location: Tameside Libraries
Assessment Date: To be arranged
The Role
Library Assistants are responsible for the provision of front line library services including counter duties, the maintenance of stock, dealing with enquiries and assisting members of the public in our Computer Learning Centres. You may also be required to assist in the provision of reference, local studies and bibliographical services.
The actual hours of work are variable within the period 8.30am to 8.00pm Monday to Friday and 9.00am to 3.00pm Saturday and could be based at any of the eight libraries within Tameside.
About You
- You will have previous experience of dealing with the public.
- You will have good communication skills and an ability to interact with customers.
- You will also have the ability to converse at ease with service users/customers and provide advice in accurate spoken English.
- You should be well organised, flexible; self-motivated and have confidence in dealing with people.
- You must be IT literate and familiarity with a Windows environment is also essential.
- You will be required to access information contained on the Council Intranet/Internet, complete service request forms on behalf of members of the public as required including taking payment for council service by debit/credit card and cheque.
About Us
Come shape the future of Tameside with us! This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English. Unfortunately, at this time we are not able to offer sponsorship. We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
For further information about this role please contact the recruiting manager Joy Merrifield on 0161 342 4313 or joy.merrifield@tameside.gov.uk
Library Assistant employer: Tameside Council
At Tameside, we pride ourselves on fostering a supportive and inclusive work environment where our employees are valued as our greatest asset. As a Library Assistant, you will not only engage with the community but also have opportunities for personal and professional growth within a dynamic team dedicated to making a positive impact in Tameside. Join us in shaping the future of our borough while enjoying a fulfilling role that prioritises your wellbeing and development.
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant
✨Tip Number 1
Get to know the libraries in Tameside! Familiarise yourself with their services and what makes each one unique. This will help you stand out during interviews when you can show your enthusiasm for the role and the community.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with the public, it’s crucial to be confident and clear. Try role-playing common library scenarios with friends or family to get comfortable with potential questions.
✨Tip Number 3
Show off your IT skills! Brush up on your knowledge of Windows and any library management systems you might encounter. Being tech-savvy will definitely give you an edge when assisting customers in the Computer Learning Centres.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. Let’s shape the future of Tameside together!
We think you need these skills to ace Library Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Since this role is all about dealing with the public, make sure to highlight any previous experience you have in customer service. We want to see how you’ve interacted with customers and resolved their queries.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application:Make sure to tailor your application to the specific role of Library Assistant. Mention your IT skills and any relevant experience with library services or similar environments. We love seeing how you fit into our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tameside Council
✨Know Your Library Services
Familiarise yourself with the services offered by Tameside Libraries. Understand the role of a Library Assistant and be ready to discuss how you can contribute to front line services, counter duties, and assisting in Computer Learning Centres.
✨Showcase Your Communication Skills
Since this role involves dealing with the public, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully interacted with customers in the past, highlighting your ability to provide accurate information and assistance.
✨Demonstrate IT Literacy
Brush up on your IT skills, especially in a Windows environment. Be prepared to discuss your experience with using computers for tasks like accessing information online and completing service request forms. This will show that you're ready to handle the technical aspects of the job.
✨Be Organised and Flexible
Think about times when you've had to adapt to changing situations or manage multiple tasks. Share these experiences during your interview to demonstrate your organisational skills and flexibility, which are crucial for this role in a dynamic library environment.
