At a Glance
- Tasks: Lead and manage pension operations, ensuring high-quality service for members.
- Company: Join GMPF, a forward-thinking organisation dedicated to excellent member services.
- Benefits: Enjoy flexible working, generous leave, and a comprehensive benefits package.
- Other info: Great opportunities for training and career development await you.
- Why this job: Make a real difference in people's lives by managing their pension journeys.
- Qualifications: Experience in leadership and performance management is essential.
The predicted salary is between 55691 - 60036 £ per year.
We are seeking an experienced, forward‑thinking leader to join GMPF as a Pensions Operations Manager. This critical role sits at the heart of our Member Services function, providing operational leadership for all our benefit and payment teams. It is a great opportunity for anyone with experience leading teams and managing performance to join a service passionate about calculating pension benefits accurately and paying them on time.
As Pensions Operations Manager, you will lead multiple operational teams, ensuring they deliver high‑quality, compliant, and customer‑focused pension administration services. You will drive continuous improvement, strengthen operational performance, and ensure our members receive an exceptional service at every interaction.
Key Responsibilities
- Lead End‑to‑End Operations: Oversee the delivery of pension administration services across the full member lifecycle, ensuring all casework, benefits calculations, retirements, transfers, deaths and payroll‑related activities are delivered accurately, efficiently and within regulatory requirements.
- Drive Service Excellence and Operational Performance: Develop and lead innovative improvements to optimise processes, enhance service quality, and serve the evolving needs of members and stakeholders. Embrace digital solutions that enhance both operational effectiveness and member outcomes.
- Provide Inspirational Leadership: Lead, motivate and develop managers and teams, fostering a positive, high‑performing culture that promotes accountability, collaboration, engagement and professional development.
- Champion the Member Experience: Ensure members and beneficiaries receive a consistently excellent service throughout their pension journey, balancing operational efficiency with empathy, care and professionalism.
- Strengthen Governance and Compliance: Maintain robust controls and governance arrangements across the member services processes, ensuring compliance with LGPS regulations, Fund policies and audit requirements.
- Collaborate Across the Organisation: Work closely with colleagues across all other service areas to deliver service improvements, support organisational objectives and embed best practice.
Why Join GMPF?
- Flexible hybrid working arrangements – work from home or in our modern, open‑plan offices in Droylsden, which feature on‑site parking, excellent public transport links and proximity to the M60. Hybrid flexibility is available after you have completed your training and can demonstrate you can fully deliver the requirements of your role.
- Generous benefits package – automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover.
- Excellent leave entitlement – starting at 28 days annual leave, plus bank holidays and flexible working hours (flexitime).
- Training and career development – access to ongoing learning and progression opportunities.
- Employee rewards and benefits – discounts on gym memberships, a cycle‑to‑work scheme, a car leasing scheme and various health and wellbeing offers.
Pensions Operations Manager - Member Services in Droylsden employer: Tameside Council
Tameside Council is an excellent employer, offering a dynamic work environment where finance professionals can thrive and make a significant impact on the community. With a strong focus on employee development and a commitment to sustainable financial strategies, staff are encouraged to grow their skills while contributing to ambitious regeneration plans. The collaborative culture fosters innovation and provides exceptional visibility in decision-making, making it a rewarding place to work for those looking to lead in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Operations Manager - Member Services in Droylsden
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Tameside Council. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Pensions Operations Manager - Member Services in Droylsden
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Tameside Council.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Tameside Council's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Tameside Council
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Tameside Council.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Tameside Council will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Tameside Council employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
