At a Glance
- Tasks: Be the friendly face of Ashton Market, ensuring a safe and vibrant experience for all visitors.
- Company: Join Tameside Council and help shape the future of your community.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to engage with diverse people and support local businesses.
- Why this job: Make a real impact in your community while gaining valuable experience.
- Qualifications: Great interpersonal skills and a passion for customer service; SIA qualification is a plus.
The predicted salary is between 26403 - 27694 £ per year.
Contract Type: Fixed Term Contract for 12 Months.
Contract Reason: Subject to funding
Secondment Opportunity: Permanent employees are encouraged to apply and will be supported as part of our workforce development commitment
Salary: Grade D SCP 7 £26,403 - SCP 10 £27,694
Hours Per Week: 36 hours
Base Location: Ashton Market
Assessment Date: To be arranged
The Role
Are you passionate about people, customer service, creating welcoming and safe town centres for communities to thrive? As a Market’s Ranger you will be a part of the Ashton Market team and play a key role as an ambassador of place keeping Ashton Market and Town Centre a safe, vibrant, and enjoyable destination for visitors, shoppers, traders, and businesses. This is a unique opportunity to play a key role in supporting one of Tameside's most important destinations. As a visible and reassuring presence, you will help visitors make the most of their experience while supporting local businesses, Ashton Market traders and Ashton Market operations to ensure Aston remains a safe and welcoming town for visitors.
Summary of Duties:
- Provide a professional, uniformed, and approachable presence throughout Ashton Market and the Town Centre.
- Welcome and assist visitors, shoppers, and traders with a friendly and helpful attitude.
- Offer directions, guidance and information about local businesses, attractions, services, and events.
- Build positive relationships with market traders, retailers, and town centre businesses.
- Patrol and monitor the market and surrounding areas, helping to create a safe and welcoming environment.
- Identify and report incidents, concerns, and unusual activity to the appropriate authority.
- Maintain accurate records and reports where required.
- Champion safety, security, and excellent customer service.
- Support the planning and delivery of market events and activities.
- Act as an ambassador for Tameside Markets and Tameside Council at all times.
About You
We are looking for somebody who is:
- Friendly, approachable, and confident, with excellent interpersonal skills and the ability to engage positively with a wide range of people.
- Proactive, observant, and community-minded, with the ability to identify issues and respond appropriately.
- Reliable and professional, with the ability to remain calm and make sound decisions in challenging situations.
- Able to work effectively both independently and as part of a team, using initiative where required.
- Passionate about delivering excellent customer service and contributing to a positive visitor experience in Ashton Market and the town centre.
- A qualified SIA Door Supervisor or willing to work towards this qualification.
- Previous experience working within the markets, events, hospitality or retail sectors would be advantageous.
This position is subject to Basic Disclosure Procedures. Unfortunately, at this time we are not able to offer sponsorship. We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
Markets Ranger in Droylsden employer: Tameside Council
Tameside Council is an excellent employer, offering a dynamic work environment where finance professionals can thrive and make a significant impact on the community. With a strong focus on employee development and a commitment to sustainable financial strategies, staff are encouraged to grow their skills while contributing to ambitious regeneration plans. The collaborative culture fosters innovation and provides exceptional visibility in decision-making, making it a rewarding place to work for those looking to lead in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Markets Ranger in Droylsden
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Tameside Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Tameside Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Markets Ranger in Droylsden
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Tameside Council.
How to prepare for a job interview at Tameside Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Tameside Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Tameside Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
