At a Glance
- Tasks: Support employers and team members, inspiring change in pension services.
- Company: Join the Greater Manchester Pension Fund, dedicated to financial well-being.
- Benefits: Flexible hybrid working, generous leave, and a comprehensive benefits package.
- Other info: Opportunities for training, career development, and employee perks.
- Why this job: Make a real impact on financial security for 436,000 members.
- Qualifications: Customer-focused with strong communication and data management skills.
The predicted salary is between 28142 - 30518 € per year.
Contract Type: Permanent
Salary: Grade E. SCP 11 £28,142 - SCP 16 £30,518
Hours Per Week: 36 hours
Base Location: Greater Manchester Pension Fund, Guardsman Tony Downes House, Droylsden
The Role
Employer Support Officer – Support employers and team members, inspire change and help shape the future of pension services.
About GMPF
At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of our 436,000 members. Each year, these members entrust us with their contributions, which we strategically invest to provide them with peace of mind for retirement. In 2024 alone, we paid out over £880 million in benefits, fulfilling our promise to deliver financial security. Our 175 pension administration colleagues collaborate with over 700 employers, including local authorities, the National Probation Service, academy schools and housing associations, to calculate and deliver pension benefits with precision and care.
The Opportunity
We are seeking an enthusiastic, committed and customer-focused individual to join our Employer Support team. This is an excellent chance to deliver exceptional service to employers, members and stakeholders.
About You
As Employer Support Officer, you will:
- Develop employer relations and provide support: Act as a liaison with employers, guiding them on data submissions, resolving discrepancies, improving data quality and fostering strong working relationships.
- Support the delivery of objectives: Assist your Team Manager in meeting the objectives set for the Employer Support section.
- Determine priorities: Manage and monitor your own workload, completing tasks within allotted timescales.
- Data Processing: Undertake data processing tasks, update and manage member data, ensuring records are complete, current and compliant with data protection regulations.
- Support Continuous Improvement: Contribute to the review and enhancement of operational processes, identifying opportunities to improve service delivery.
- Collaborate with Team Members: Work closely with colleagues to ensure consistent service delivery and share knowledge and best practices.
Why Join GMPF?
- Flexible hybrid working arrangements – work from home or in our modern, open-plan offices in Droylsden with onsite parking and excellent public transport links.
- Generous benefits package – automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover.
- Excellent leave entitlement – starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime).
- Training and career development – access to ongoing learning and progression opportunities.
- Employee rewards and perks – discounts on gym memberships, a cycle-to-work scheme, a car leasing scheme and various health and wellbeing offers.
Equality Assurance
We are proud to be an accredited disability-confident employer. Reasonable adjustments will be considered in accordance with the Equality Act 2010 in relation to the job role criteria. We are committed to developing a culture which respects individuals, appreciates difference and allows everyone, regardless of background, to reach their full potential. Unfortunately, at this time we are not able to offer sponsorship.
Employer Support Officer – Employer Services Section in Droylsden employer: Tameside Council
At Greater Manchester Pension Fund (GMPF), we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in the heart of Greater Manchester. With flexible hybrid working arrangements, a generous benefits package including a comprehensive pension scheme, and ample opportunities for training and career development, we empower our employees to thrive both personally and professionally. Join us to make a meaningful impact while enjoying a healthy work-life balance and a culture that values diversity and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Employer Support Officer – Employer Services Section in Droylsden
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GMPF on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those assessments! Brush up on your knowledge about pension services and the role of an Employer Support Officer. Being well-informed will help you stand out during the interviews.
✨Tip Number 3
Show off your soft skills! In your conversations and interviews, highlight your ability to build relationships and support team members. These qualities are key for the role and will make you a memorable candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the GMPF team!
We think you need these skills to ace Employer Support Officer – Employer Services Section in Droylsden
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Employer Support Officer. We want to see how you can support employers and enhance our pension services!
Showcase Your Customer Focus:Since this role is all about delivering exceptional service, let us know about your previous experiences in customer support. Share specific examples that demonstrate your commitment to helping others and resolving issues.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tameside Council
✨Know Your Stuff
Before the interview, make sure you understand the role of an Employer Support Officer. Familiarise yourself with GMPF's mission and values, especially how they relate to supporting employers and enhancing pension services. This will show your genuine interest in the position.
✨Showcase Your Customer Focus
As this role is all about supporting employers and members, prepare examples from your past experiences where you've provided excellent customer service. Highlight how you resolved issues or improved relationships, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
Collaboration is key in this role. Think of instances where you've worked effectively within a team to achieve a common goal. Be ready to discuss how you can contribute to the Employer Support team and share best practices with colleagues.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Employer Support section and GMPF’s future objectives. This not only shows your enthusiasm but also helps you gauge if the role aligns with your career aspirations.
