At a Glance
- Tasks: Lead a passionate team to deliver top-notch customer service and support our members.
- Company: Join Greater Manchester Pension Fund, dedicated to securing financial well-being for 379,000 members.
- Benefits: Enjoy flexible hybrid working, generous leave, and a comprehensive benefits package.
- Other info: Great opportunities for training and career development in a dynamic workplace.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in customer services and a passion for delivering excellent service.
The predicted salary is between 46142 - 48226 £ per year.
Contract Type: Permanent
Salary: Grade I. Scale 35 - £46,142 to Scale 37 - £48,226
Hours Per Week: 36
Base Location: Guardsman Tony Downes House, Droylsden
Assessment Date: 25th and 26th August 2026
About GMPF
At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well‑being of our 379,000 members. Every year, these members place their trust in us to safeguard the pension benefits they have earned, giving them confidence and security in retirement. We pay out over £880 million in benefits each year, fulfilling our promise to deliver financial security to our members.
We have almost 200 colleagues in pensions administration who collaborate with over 700 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care.
The Opportunity
We are looking for an experienced and enthusiastic manager to join our Customer Services team. This is a great opportunity for anyone with experience in the customer services sector to join a team passionate about delivering a high level of service to all stakeholders.
The Role
- As a Customer Services Section Manager, you will be a key member of the Communications and Engagement leadership team, demonstrating your ability to plan effectively and supporting your Strategic Lead to deliver business objectives and drive initiatives.
- Provide information and assistance to members who call GMPF’s helpline, give face‑to‑face support at surgeries and roadshows, and provide first‑line support to members accessing the online service My Pension.
- Plan and deliver business objectives, drive initiatives, and line‑manage colleagues.
- Monitor the performance of all work undertaken by your section, ensuring key performance indicators and statutory targets are met.
- Line‑manage Team Managers, providing direction, support, and guidance, and supporting the Communications and Engagement Strategic Lead.
- Collect and analyse data on your section’s work, including interpreting telephony and email statistics to understand demand, performance, and customer trends.
- Plan and manage team‑specific projects in an organised and transparent way, ensuring work is delivered on time and to required standard.
- Demonstrate a passion for delivering excellent customer service.
Qualifications
- Knowledge of the Local Government Pension Scheme (or ability to acquire such knowledge).
Benefits
- Flexible hybrid working arrangements – work from home and in our modern, open‑plan offices in Droylsden, with on‑site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is available after completing your training and demonstrating you can fully deliver the requirements of your role.
- Generous benefits package – automatic enrolment into the Local Government Pension Scheme offering comprehensive benefits and life cover.
- Excellent leave entitlement – starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime).
- Training and career development – access to ongoing learning and progression opportunities.
- Employee rewards and perks – discounts on gym memberships, a cycle‑to‑work scheme, a car leasing scheme, and various health and wellbeing offers.
Equal Opportunities
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
Contact
If you have the ambition, expertise, and drive to excel in this exciting new role, we’d love to hear from you. For an informal discussion about the role, please contact Matthew Simensky, Communications and Engagement Strategic Lead, on 0161 301 7250.
Unfortunately, at this time we are not able to offer sponsorship.
Click ‘Apply Now’ to take the first step towards shaping the future of GMPF and making a difference to the lives of our members.
Customer Services Section Manager in Droylsden employer: Tameside Council
Tameside Council is an excellent employer, offering a dynamic work environment where finance professionals can thrive and make a significant impact on the community. With a strong focus on employee development and a commitment to sustainable financial strategies, staff are encouraged to grow their skills while contributing to ambitious regeneration plans. The collaborative culture fosters innovation and provides exceptional visibility in decision-making, making it a rewarding place to work for those looking to lead in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Section Manager in Droylsden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tameside Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tameside Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Section Manager in Droylsden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tameside Council:Your cover letter is your chance to shine! Tell us why you want to work at Tameside Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tameside Council!
How to prepare for a job interview at Tameside Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
