At a Glance
- Tasks: Lead the complaints process for Children's Services and drive service improvement.
- Company: Join Tameside Council, dedicated to supporting citizens and fostering community growth.
- Benefits: Competitive salary, supportive work culture, and opportunities for personal development.
- Other info: Be part of a diverse team that values integrity, respect, and community engagement.
- Why this job: Make a real difference in children's lives while enhancing your skills in a meaningful role.
- Qualifications: Experience in handling statutory complaints and strong communication skills required.
The predicted salary is between 31022 - 33699 £ per year.
A new opportunity has arisen in the Complaints Team, which forms part of the Executive Support Service, for an enthusiastic and motivated individual who will primarily support the work of Children’s Services. The main objective of the post is to promote and support the processing of complaints from our residents and customers, and to support the development of the complaints function across the council, in line with the procedures and guidelines.
About You
You will have significant experience in the handling of statutory complaints relating to children’s social care services, as well as having the ability to interpret legislation and regulations. You will also possess excellent communication and organisational skills, be proficient in the use of Information Technology, and have a desire to be part of a service that puts the customer at the heart of service delivery and process improvement. You will also possess the following:
- Excellent written, communication, negotiation and interpersonal skills
- Good analytical and problem-solving skills
- Commitment to the development of the service
- Knowledge of using and interpreting data and process improvement
About Us
At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities. We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.
This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English. Unfortunately, at this time we are not able to offer sponsorship. We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
For further information about this role please contact the recruiting manager on 0161 342 5233 or rachel.taylor@tameside.gov.uk.
Children’s Services Complaints Lead employer: Tameside Council
Tameside Council is an exceptional employer dedicated to fostering a supportive and inclusive work environment where employees are valued and encouraged to grow. With a strong commitment to community service, our team thrives on collaboration and innovation, ensuring that every member can contribute meaningfully to the lives of our citizens. Located in Ashton-under-Lyne, we offer competitive salaries, a focus on employee wellbeing, and a culture rooted in our STRIVE values, making it an ideal place for those passionate about making a difference in children's services.
StudySmarter Expert Advice🤫
We think this is how you could land Children’s Services Complaints Lead
✨Tip Number 1
Get to know the company inside out! Research Tameside's values and mission, especially their STRIVE values. This will help you align your answers during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is customer-facing, it’s crucial to demonstrate your excellent interpersonal skills. Try mock interviews with friends or family to get comfortable discussing your experience in handling complaints.
✨Tip Number 3
Showcase your problem-solving abilities! Prepare examples from your past experiences where you've successfully resolved complaints or improved processes. This will highlight your analytical skills and commitment to service improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and familiar with the digital process, which is a big plus for this role.
We think you need these skills to ace Children’s Services Complaints Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in handling statutory complaints, especially in children's social care. We want to see how your skills align with our values and the specific requirements of the role.
Show Off Your Communication Skills:Since this role is all about supporting residents and customers, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect your ability to engage effectively with others.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, particularly those related to complaints or service improvement. This will show us that you’re proactive and solution-oriented.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tameside Council
✨Know Your Legislation
Make sure you brush up on the relevant legislation and regulations related to children's social care services. Being able to discuss specific laws and how they apply to complaints handling will show your expertise and commitment to the role.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent written and verbal communication skills. Think of situations where you successfully negotiated or resolved conflicts, as these will resonate well with the interviewers looking for someone who can handle complaints effectively.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to improve processes in previous roles. Bring examples of how your analytical skills have led to positive outcomes, especially in a customer-facing context, as this aligns with the council's focus on service improvement.
✨Embrace the STRIVE Values
Familiarise yourself with Tameside's STRIVE values: Support, Trust, Respect, Integrity, Value Diversity, and Engage. Prepare to discuss how you embody these values in your work, as cultural fit is just as important as skills and experience in this role.
