At a Glance
- Tasks: Welcome visitors and ensure they have an amazing experience at the museum.
- Company: Join a vibrant team at Portland Basin Museum, where history comes alive.
- Benefits: Earn £13.63 per hour with flexible casual hours and a fun work environment.
- Other info: Casual role with opportunities to cover various shifts, including weekends and holidays.
- Why this job: Perfect for history lovers who enjoy meeting new people and learning on the job.
- Qualifications: Great customer care skills and a passion for teamwork; retail experience is a plus.
The predicted salary is between 13.63 - 13.63 £ per hour.
Contract Type: Casual
Salary: Grade C. Scale 5 – £13.63 per hour
Hours Per Week: Casual hours
Base Location: Portland Basin Museum, Portland Place, Ashton-Under-Lyne, OL7 0QA
Assessment Date: To be arranged
Role
We are looking for flexible and enthusiastic people to join our casual team at Portland Basin Museum to deliver services of the very highest standards. Provide a friendly welcome to visitors and ensure they have a great experience. The role requires enthusiasm for taking on new tasks such as helping with school groups, setting up activities, serving in the museum shop, and learning procedures. Hours of work are usually during museum opening hours, including weekdays, weekends and bank holidays. The position is casual to cover staff annual leave and sickness, so work will be irregular.
About You
You will have excellent customer care skills, basic clerical skills and enjoy meeting people in a busy environment. Retail experience would be desirable. You will be able to work as part of a team and ideally have an interest in history.
Equal Opportunities Statement
We are an accredited disability confident employer. Reasonable adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria. This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English. Unfortunately, at this time we are not able to offer sponsorship.
Benefits
Our rewards and benefits package can be viewed here.
Contact
For further information about this role please contact the recruiting manager Rachel Cornes on 0161 342 5491 or rachel.cornes@tameside.gov.uk
Casual Museum Attendant employer: Tameside Council
Join the vibrant team at Portland Basin Museum, where we pride ourselves on delivering exceptional visitor experiences in a welcoming and inclusive environment. As a casual Museum Attendant, you'll enjoy flexible working hours, opportunities to engage with diverse audiences, and the chance to develop your skills in customer service and retail, all while being part of a passionate team dedicated to sharing history with the community.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Museum Attendant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Tameside Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Tameside Council and let us see your personality shine through!
We think you need these skills to ace Casual Museum Attendant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Tameside Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Tameside Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Tameside Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Tameside Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Tameside Council will surely appreciate.
