At a Glance
- Tasks: Respond to emergency calls and support vulnerable residents in Tameside.
- Company: Join a compassionate team dedicated to making a difference in the community.
- Benefits: Flexible hours, competitive pay, and comprehensive training provided.
- Other info: Opportunity for personal growth and career development in social care.
- Why this job: Be part of a supportive team that truly values your contributions.
- Qualifications: Enthusiasm, calmness under pressure, and good communication skills.
The predicted salary is between 14.07 - 14.07 £ per hour.
An opportunity has arisen to join the Community Response Service within Adult Services as a Casual Emergency Control Room Operator. We are looking for an enthusiastic and motivated person who can prioritise and react calmly to emergency situations, to work within this team.
The Community Response Service provides a 24 hour, 365 days per year emergency response service to vulnerable people living within the borough of Tameside. The service responds to a variety of emergency situations and liaises with a wide range of other agencies as dictated by individual circumstances, including Emergency Planning, the Council’s first response to incidents and emergencies, and in cases supplying and monitoring numerous Telehealthcare devices.
You will work as part of a team within the Community Response Service under the direction of the supervisor, to provide a 24-hour, 365-day call centre service by being responsible for receiving emergency calls from internal and external agencies, taking appropriate action and recording all calls received.
About You: You will complete an induction and be offered the relevant training and support to develop techniques and skills to respond to vulnerable service users. We can offer you a varied, rewarding and interesting career working as part of a supportive team.
About Us: Our vision for adult social care is simple: to support people to live well in the place they call home. That means enabling people to live well and age well, so they can enjoy long, healthy and fulfilled lives in our borough. We believe strongly in authentic and compassionate leadership, and in supporting our workforce to practise in ways that genuinely listen to the people we support.
Together, we deliver care that enables people to live their best lives - maximising opportunities, maintaining independence, and helping people stay connected to their communities. By joining us at Tameside, your voice will be heard. You’ll be part of an ambitious and supportive team that builds on the strengths of our communities and connects social care and health in local neighbourhoods. You’ll be encouraged to develop, reflect and grow in your career, while playing a direct role in shaping how we do things differently and delivering a truly transformative approach to social care.
The people we support are at the heart of everything we do. We are committed to an inclusive approach that recognises, values and champions the diversity of our borough, prioritising the strengths of everyone we support. If this sounds like something you want to be part of, join Team Tameside and make a real difference in our residents’ lives.
This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English. Unfortunately, at this time we are not able to offer sponsorship. We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Emergency Control Room Operator
✨Get Involved in Local EMS Events
Joining local EMS events or volunteer groups can really put you in touch with people in the field. It’s a great way to meet professionals, learn more about the job, and maybe even snag a reference when you’re hunting for that part-time gig at Tameside Council.
✨Connect with Your Community
Don’t underestimate the power of your community! Attend health fairs, speak at schools, or participate in local safety workshops. These connections can lead you to potential part-time opportunities in emergency medical services and increase your visibility in the field.
✨Leverage Your Training
Use your certifications to your advantage! Many part-time EMS roles look for specific qualifications or training. Make sure to highlight these on your profile and during your interviews; it shows you’re serious about your career and ready to step into a role at Tameside Council.
✨Reach Out to Local Services Directly
Sometimes the best opportunities are just a conversation away. Don’t hesitate to reach out directly to local EMS providers. You can express your interest in part-time roles, and who knows? You might even get a chance to chat about current openings or upcoming shifts.
We think you need these skills to ace Casual Emergency Control Room Operator
Some tips for your application 🫡
Show Off Your Certifications:In the emergency medical services field, having the right certifications like CPR, First Aid, or a Basic Life Support certificate can really set you apart. Make sure to include these on your CV and mention any relevant courses you've done, as it shows your commitment and readiness for the role!
Highlight Relevant Experience:Whether it’s volunteer work or previous roles in EMS, detail your hands-on experience in your application. Talk about specific situations where you’ve had to think on your feet or worked as part of a team—these snippets tell us you're prepared for the unpredictable nature of EMS work, especially part-time where flexibility can be key.
Tailor Your Cover Letter:Your cover letter is your chance to express why you're passionate about EMS. Be sure to convey your motivation for joining Tameside Council and how the part-time nature of the role fits perfectly with your goals—this can really resonate with us as we look for proactive team members!
Be Clear on Your Availability:Since this is a part-time position, it's super important to specify your availability in your application. Let us know which shifts you can cover and if there are any specific days you prefer, so we can gauge how well we can fit you into our team at Tameside Council.
How to prepare for a job interview at Tameside Council
✨Brush Up on Your EMS Skills
Make sure you're up to date with the latest emergency medical protocols and practices, as these are likely to come up in your interview for a part-time position. Review any key skills pertinent to the role, such as CPR, first aid techniques, and use of medical equipment. Demonstrating that you can handle high-pressure situations will show that you're the right fit for the team at Tameside Council.
✨Know Your Tools and Tech
Familiarise yourself with the specific tools and technology used in the EMS field, like defibrillators and assessment software. If possible, try to get insights about the equipment used by Tameside Council—this can show your eagerness to adapt quickly. Discuss any experience you have with these tools during your interview.
✨Show Your Commitment to Part-Time Work
Since you're applying for a part-time role, be prepared to express your flexibility and enthusiasm for fitting this job into your life. Share how your current commitments complement your availability and why you’re motivated to work in emergency medical services even on a part-time basis.
✨Scenario-Based Questions Are Key
Expect scenario-based questions during the interview that test your ability to respond to emergencies. Think through some common situations you might face on the job at Tameside Council and how you would handle them. This will not only prepare you for the questions but also help you convey your quick-thinking skills.
