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- Tasks: Provide clerical support across community clinics, acting as the first point of contact for service users.
- Company: Join Tameside and Glossop Integrated Care NHS FT, serving a vibrant community of 250,000 people.
- Benefits: Enjoy flexible working, generous leave, NHS pension, gym discounts, and more perks!
- Why this job: Make a real impact in healthcare while developing your skills in a supportive team environment.
- Qualifications: Previous administration experience is essential; a positive attitude towards customer care is a must.
- Other info: Car driver required due to multiple clinic locations across Tameside and Glossop.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join to apply for the Rotational Clerical Officer role at Tameside and Glossop Integrated Care NHS FT
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Join to apply for the Rotational Clerical Officer role at Tameside and Glossop Integrated Care NHS FT
Band 2 – 37.5 hours – Permanent post
We are currently looking for an enthusiastic individual to join our Community Administration service to provide relief cover throughout Tameside and Glossop. This post will work across all of the localities providing full clerical support to Health Care Professional teams that are based within the community clinics.
Band 2 – 37.5 hours – Permanent post
We are currently looking for an enthusiastic individual to join our Community Administration service to provide relief cover throughout Tameside and Glossop. This post will work across all of the localities providing full clerical support to Health Care Professional teams that are based within the community clinics.
Working as part of a team, the post holder will act as the first point of contact for all community service users therefore the post holder must have the ability to deal with the general public and have a positive approach to customer care. Administration experience is essential as you will be expected to undertake a full range of clerical tasks.
Community clinics currently operate between the hours of 8.00am and 8.00pm, Monday to Saturday. As a Rotational Clerical Officer, you will be required to cover all clinic sites dependent on service requirements. The footprint ranges from Glossop to Hyde to Ashton to Denton & Droylsden therefore being a car driver is essential.
*****This role will be working within the Community Administration service for Tameside and Glossop Integrated Care Organisation. The Community Administration service covers 14 sites across the Tameside & Glossop boroughs, which provide community services to local patients.’ *****
To provide a welcoming and professional first impression for our patients/Healthcare Professionals on arrival at community clinic reception desks, whether this be front facing or via telephone, to ensure they receive an excellent customer service experience.
The post holder will be the first point of contact for all community service users therefore you must be able to deal professionally with a range of enquiries, in person, by phone or by email in an efficient, polite and courteous manner.
The post holder will be expected to provide full clerical support to the Health Care Professional teams based in community settings.
Working within localities, you will be expected to work as part of a team but also without direct supervision to ensure the smooth running of the clinics. The post holder will be expected to provide administrative cover across all locality sites.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
For further details / informal visits contact: Name: Tracie Heyes Job title: Locality Administrator Email address: tracie.heyes@tgh.nhs.uk Telephone number: 07867340877
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Employment type
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Administrative
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Hospitals and Health Care
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Rotational Clerical Officer employer: Tameside and Glossop Integrated Care NHS FT
Contact Detail:
Tameside and Glossop Integrated Care NHS FT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rotational Clerical Officer
✨Tip Number 1
Familiarise yourself with the Tameside and Glossop Integrated Care NHS Foundation Trust's values and mission. Understanding their commitment to compassion, accountability, respect, and excellence will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles when networking. Engaging with current employees on platforms like LinkedIn can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to discuss how you handle challenging situations, especially in a customer-facing role. Think of examples where you've successfully managed difficult inquiries or provided exceptional service, as this will showcase your ability to thrive in a busy clinic environment.
✨Tip Number 4
Since the role requires flexibility across various locations, be ready to discuss your availability and willingness to travel. Mentioning your driving capabilities and familiarity with the area can demonstrate your readiness to meet the job's demands.
We think you need these skills to ace Rotational Clerical Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Rotational Clerical Officer position. Highlight key skills such as customer service, administration experience, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous clerical or administrative roles, and include examples of how you've provided excellent customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention your understanding of their values, such as compassion and respect, and explain how you embody these qualities.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a clerical position.
How to prepare for a job interview at Tameside and Glossop Integrated Care NHS FT
✨Show Enthusiasm for the Role
Make sure to express your enthusiasm for the Rotational Clerical Officer position. Talk about why you want to work in community administration and how you can contribute positively to the team.
✨Demonstrate Customer Care Skills
Since you'll be the first point of contact for service users, highlight your customer service experience. Share examples of how you've handled inquiries or complaints effectively in previous roles.
✨Familiarise Yourself with the Organisation
Research Tameside and Glossop Integrated Care NHS FT and understand their values, mission, and the services they provide. This will help you align your answers with their goals during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle various situations. Prepare scenarios where you successfully managed clerical tasks or dealt with challenging customers.
