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- Tasks: Join our A&E reception team, providing excellent customer service and clerical support.
- Company: Be part of Tameside and Glossop Integrated Care NHS Foundation Trust, serving 250,000 people.
- Benefits: Enjoy flexible working, generous leave, NHS pension, gym discounts, and more!
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Good communication and IT skills; ability to work independently and in a team.
- Other info: We encourage applications from diverse backgrounds to reflect our community.
The predicted salary is between 24000 - 36000 £ per year.
A&E Receptionist – Band 2
37.5 hours per week – Permanent
We are currently looking for an enthusiastic individual to join our A&E reception team. Applicants should be excellent communicators with good telephone skills, able to deal with the general public daily, and have a positive approach to customer care.
The role involves providing reception support to the clinical team within the A&E Department. Applicants must have good IT skills, work well independently and as part of a team. Flexibility is essential as the service operates 24/7, requiring shifts that include days, evenings, and nights.
As an A&E Receptionist, you will be the first point of contact for patients and healthcare professionals, ensuring they receive excellent customer service whether in person or via telephone. You will handle a range of enquiries professionally and courteously, providing clerical support to the A&E Department teams. You will work within the hospital, often unsupervised, to ensure the smooth operation of reception services across all desks within A&E and Same Day Emergency Care.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop, providing a range of hospital and community services for adults and children.
Our vision is to improve health outcomes and influence wider determinants of health through collaboration with our health & care partners.
We value:
- Compassion
- Accountability
- Respect
- Excellence
We aim to make our workforce truly representative of our community and encourage applications from all backgrounds, especially from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discounts, bicycle loan scheme, salary sacrifice car scheme, and support services for stress, bereavement, relationships, and finances.
For further details or informal visits, contact:
Name: Joanne Goodwin
Job title: Supervisor
Email: Joanne.Goodwin@tgh.nhs.uk
Telephone: 0161 922 5065
Available hours: 8am – 4pm, Monday to Friday
Additional Contact: Vicki Bowker, Assistant Directorate Manager, 07500 915176
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A&E Receptionist employer: Tameside and Glossop Integrated Care NHS FT
Contact Detail:
Tameside and Glossop Integrated Care NHS FT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land A&E Receptionist
✨Tip Number 1
Familiarise yourself with the A&E department's operations and the specific challenges they face. Understanding the environment will help you demonstrate your enthusiasm and readiness to contribute during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios with friends or family can help you feel more confident when dealing with the public and healthcare professionals.
✨Tip Number 3
Showcase your IT skills by being familiar with common software used in healthcare settings. If possible, take a short course or tutorial on relevant systems to highlight your commitment to learning and adaptability.
✨Tip Number 4
Reach out to current or former A&E receptionists for insights about their experiences. This can provide you with valuable information to discuss during your interview and show your genuine interest in the role.
We think you need these skills to ace A&E Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the A&E Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure your CV and cover letter showcase your ability to interact effectively with the public and healthcare professionals. Provide specific examples of past experiences where you demonstrated these skills.
Emphasise IT Proficiency: Mention your IT skills in your application, as they are essential for the role. Include any relevant software or systems you are familiar with, and describe how you have used technology to improve efficiency in previous positions.
Show Flexibility: The job requires flexibility due to 24/7 operations. In your application, express your willingness to work various shifts, including days, evenings, and nights, and provide examples of how you have successfully managed flexible working hours in the past.
How to prepare for a job interview at Tameside and Glossop Integrated Care NHS FT
✨Showcase Your Communication Skills
As an A&E Receptionist, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common interview questions with a focus on how you would handle patient enquiries and interactions.
✨Highlight Your IT Proficiency
Since the role requires good IT skills, make sure to mention any relevant software or systems you are familiar with. If possible, provide examples of how you've used technology to improve efficiency or enhance customer service in previous roles.
✨Emphasise Flexibility and Teamwork
The A&E department operates 24/7, so flexibility is crucial. Be ready to discuss your availability for various shifts and your experience working as part of a team. Share examples of how you've collaborated with colleagues to ensure smooth operations.
✨Demonstrate Your Customer Care Approach
Customer care is at the heart of this role. Prepare to talk about your approach to providing excellent service, especially in high-pressure situations. Use specific examples from your past experiences to illustrate how you handle difficult situations with compassion and professionalism.
