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- Tasks: Join our team to manage outpatient bookings and provide excellent customer service.
- Company: Be part of Tameside and Glossop Integrated Care NHS Foundation Trust, serving 250,000 people.
- Benefits: Enjoy generous leave, NHS pension, gym discounts, and support for your well-being.
- Why this job: Make a real difference in healthcare while developing your administrative skills.
- Qualifications: Strong communication skills and computer literacy are essential.
- Other info: Diverse and inclusive workplace, welcoming applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Booking and Scheduling Clerk
Band 3
Permanent
Part Time 30 hours per week – Monday to Friday
We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Booking and Scheduling Service for the Trust.
The Booking and Scheduling Clerk post will currently require cover for the below shift pattern:
- Monday: 9am-5pm
- Tuesday: non-working day
- Wednesday: 8am-4pm
- Thursday: 10am-6pm
- Friday: 8am-4pm
The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. The role is based in the Clinical Management team within the Central Booking Office at TGH.
Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care. Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.
We look forward to you joining our friendly and supportive team at Central Booking Office!
Responsibilities
Responsible for providing an efficient and high quality service to support the Central Booking Office in the management of outpatient appointments, booking and scheduling and ensuring that targets are met.
The post holder will deal with all aspects of creating clinics in Lorenzo, clinic maintenance, clinic cancellations, ensuring patients are notified on the phone or via the Trust Portal and re-booked as soon as possible, and other duties associated with clinic management.
About the Trust and Values
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits
Benefits include: 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Additional Information
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Visa Sponsorship
Important Notice on Visa Sponsorship Eligibility: Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum or the required skill level set by UK Visas and Immigration. We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.
This advert closes on Tuesday 4 Nov 2025
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Booking and Scheduling Clerk | Tameside and Glossop Integrated Care NHS Foundation Trust employer: Tameside and Glossop Integrated Care NHS Foundation Trust
Contact Detail:
Tameside and Glossop Integrated Care NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking and Scheduling Clerk | Tameside and Glossop Integrated Care NHS Foundation Trust
✨Tip Number 1
Get to know the Trust! Research Tameside and Glossop Integrated Care NHS Foundation Trust, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent telephone skills and dealing with the public, consider doing mock interviews or role-playing scenarios with friends. This will boost your confidence and help you shine when it counts.
✨Tip Number 3
Show off your computer skills! Familiarise yourself with common Patient Administrative Systems like Lorenzo. If you can demonstrate your tech-savviness during the interview, it’ll give you a leg up on other candidates.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your commitment to joining our friendly team.
We think you need these skills to ace Booking and Scheduling Clerk | Tameside and Glossop Integrated Care NHS Foundation Trust
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what the Booking and Scheduling Clerk role involves and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Communication Skills: Since this role requires excellent communication, make sure to highlight your experience in dealing with the public and any relevant customer service roles. We want to see how you can maintain a positive approach to customer care in your written application.
Be Specific About Your Experience: When detailing your previous work experience, be specific about your responsibilities and achievements. If you've worked with patient administrative systems or in a similar environment, let us know! The more relevant details you provide, the better we can assess your fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us that you’re keen on joining our friendly team at the Central Booking Office!
How to prepare for a job interview at Tameside and Glossop Integrated Care NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Booking and Scheduling Clerk. Familiarise yourself with terms like 'Lorenzo' and 'outpatient appointments'. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves dealing with the public and maintaining a positive approach to customer care, practice articulating your thoughts clearly. You might want to prepare examples of how you've handled difficult situations or provided excellent service in the past.
✨Demonstrate Computer Literacy
As you'll be using various Patient Administrative Systems, brush up on your computer skills. If you have experience with similar systems, be ready to discuss it. If not, consider mentioning your ability to learn new software quickly.
✨Emphasise Confidentiality and Teamwork
Understanding the confidential nature of the work is crucial. Be prepared to discuss how you handle sensitive information and your experience working in a team. Highlighting your proactive attitude and enthusiasm for joining their friendly team can set you apart.
