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- Tasks: Join our team to manage outpatient bookings and scheduling with a focus on customer care.
- Company: Be part of Tameside & Glossop Integrated Care NHS Foundation Trust, serving 250,000 people.
- Benefits: Enjoy 27-33 days annual leave, NHS Pension, gym discounts, and more perks!
- Why this job: Make a difference in healthcare while working in a supportive and friendly environment.
- Qualifications: Excellent communication skills and computer literacy are essential; enthusiasm is a must!
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Booking and Scheduling Service for the Trust.
The Booking and Scheduling Clerk post will currently require cover of shifts as below:
Mondays 9am to 5pm
Wednesdays 9am to 5pm
Thursdays 9am to 6pm
Fridays 9am to 4pm
Please note that there may be future changes within the team that could necessitate adjustments to this working pattern to ensure appropriate staffing levels are maintained.
The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work.
Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.
Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.
We look forward to you joining our friendly and supportive team at Central Booking Office!, Responsible for providing an efficient and high quality service to support the Central Booking Office in the management of outpatient appointments, booking and scheduling and ensuring that the KPI targets are met., Further details regarding the post can be obtained by contacting a Recruiting Manager as per contact details below.
How do you hear back from us?
We communicate via our trac.system account (@recruit.trac.jobs), please ensure that you regularly check your emails including junk/spam inbox, as your email provider’s security settings may not recognise the sender as safe.
The Trust is committed to making a difference to the environment. Our "Save Planet Tameside & Glossop" strategy means that we work towards protecting our natural environment and "green" workplace practices at all times.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
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Safety
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Care
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Respect
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Communication
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Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include: 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more., The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
New colleagues can look forward to a warm welcome here at Tameside & Glossop Integrated Care NHS Foundation Trust.
For our agenda for change staff, we offer a competitive benefits package with regular pay awards, annual leave of 27 days increasing to 33 days after 10 years and access to a competitive Pension Scheme to which both you and the Trust contribute. These terms and conditions are not applicable for Non-Executive positions.
Alongside this there are extensive training development opportunities with paid mandatory training, a protected training budget for staff and support for flexible working. We have an on-site Occupational Health Service to support you at work and have fast track access to physio, counselling and complimentary therapies.
Booking and Scheduling Clerk employer: Tameside and Glossop Integrated Care NHS Foundation Trust
Contact Detail:
Tameside and Glossop Integrated Care NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking and Scheduling Clerk
✨Tip Number 1
Make sure to familiarize yourself with the Trust Patient Administrative Systems mentioned in the job description. Understanding how these systems work will not only help you during the interview but also show your proactive approach to the role.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively dealt with the public in previous roles. This will demonstrate your ability to maintain a positive approach to customer care, which is crucial for this position.
✨Tip Number 3
Since the role requires shift work, be ready to discuss your flexibility and willingness to adapt to changing schedules. Showing that you're open to adjustments will make you a more attractive candidate.
✨Tip Number 4
Research the Trust's commitment to environmental practices and diversity. Being able to speak about these values during your conversation can set you apart and show that you align with the organization's mission.
We think you need these skills to ace Booking and Scheduling Clerk
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and person specification. Highlight the key responsibilities and required skills, such as excellent communication and computer literacy, to tailor your application accordingly.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your skills align with the requirements. Mention your experience in customer care and any relevant administrative roles to demonstrate your suitability.
Highlight Relevant Experience: In your CV, emphasize any previous roles that involved booking, scheduling, or administrative tasks. Use specific examples to illustrate your competence and proactive approach in similar environments.
Check Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure that all required documents are included and that your contact information is up-to-date, especially since communication will be via email.
How to prepare for a job interview at Tameside and Glossop Integrated Care NHS Foundation Trust
✨Show Enthusiasm
Make sure to express your enthusiasm for the role and the organization during the interview. Highlight your interest in providing a professional and effective Outpatient Booking and Scheduling Service, as this aligns with the Trust's mission.
✨Demonstrate Communication Skills
Since excellent communication is key for this position, prepare to showcase your telephone skills and ability to interact positively with the public. You might want to practice common scenarios you could face while dealing with patients or their families.
✨Highlight Computer Literacy
Be ready to discuss your experience with computer systems, especially any Patient Administrative Systems you've used in the past. Providing specific examples of how you've efficiently inputted and extracted information will demonstrate your competency.
✨Understand Confidentiality
Given the confidential nature of the work, be prepared to talk about your understanding of patient confidentiality and data protection. Sharing examples of how you've handled sensitive information in previous roles can strengthen your case.
