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For Companies At a Glance
- Tasks: Support and enhance IT infrastructure while resolving technical issues and assisting with projects.
- Company: Join a global organisation with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real difference in IT support and infrastructure.
- Qualifications: 2+ years in 2nd line support with strong Microsoft and networking skills.
- Other info: Exciting projects and a collaborative environment await you!
The predicted salary is between 36000 - 60000 £ per year.
We are partnering with a global organisation to hire a 2nd Line Infrastructure Engineer to support and enhance their group-wide IT infrastructure. This role focuses on BAU support, technical escalations, and assisting with infrastructure and network projects.
Responsibilities
- Own and resolve 2nd line BAU tickets in line with SLAs
- Act as an escalation point for local IT teams
- Provide remote and on-site support to users
- Support infrastructure, network, and security projects
- Assist senior engineers with servers, networks, backups, and MDM
- Maintain accurate ticketing and documentation
Key Skills & Experience
- 2+ years in a 2nd line support / infrastructure role (ideally from an MSP)
- Strong Microsoft stack experience (Windows 10/11, Server, AD, Azure AD, O365)
- Networking fundamentals (VLANs, DHCP, DNS, Wi-Fi)
- VMware and Veeam experience
- Awareness of cyber security best practices
- Strong communication and problem-solving skills
2nd Line Support Engineer in Bedale employer: Tamco Electrical Industries Australia Pty Ltd, Melbourne
Contact Detail:
Tamco Electrical Industries Australia Pty Ltd, Melbourne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Bedale
✨Tip Number 1
Get your networking fundamentals down! Brush up on VLANs, DHCP, and DNS. We want to see you confidently tackle those technical questions during interviews.
✨Tip Number 2
Show off your Microsoft stack skills! Make sure you can discuss your experience with Windows 10/11, Server, and O365. We love seeing candidates who can back up their claims with real examples.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you've resolved tricky issues in the past. We want to hear how you approach challenges and find solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace 2nd Line Support Engineer in Bedale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and infrastructure roles. We want to see how your skills match the job description, so don’t be shy about showcasing your Microsoft stack experience and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your problem-solving skills and how you’ve successfully handled technical escalations in the past. We love a good story!
Show Off Your Technical Skills: When filling out your application, make sure to mention your familiarity with networking fundamentals and any experience with VMware and Veeam. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Tamco Electrical Industries Australia Pty Ltd, Melbourne
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft stack, especially Windows 10/11, Server, AD, Azure AD, and O365. Be ready to discuss your experience with these technologies and how you've used them in previous roles.
✨Show Off Your Networking Skills
Since networking fundamentals are key for this role, be prepared to talk about VLANs, DHCP, DNS, and Wi-Fi. You might even get some scenario-based questions, so think through how you would troubleshoot common networking issues.
✨Demonstrate Problem-Solving Prowess
This role requires strong problem-solving skills, so come armed with examples of how you've tackled tricky support tickets or technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly and Confidently
As you'll be acting as an escalation point for local IT teams, effective communication is crucial. Practice explaining complex technical concepts in simple terms, and be ready to showcase your interpersonal skills during the interview.
