Tamar Fresh Ltd is one of the South West's leading independent fresh produce wholesalers, also operating food manufacturing, retail and ecommerce businesses.
As technology becomes increasingly important to our operations, we are looking for a proactive and technically minded individual to support, maintain and improve our IT infrastructure and digital systems.
About the Role
We are looking for a Digital Systems & IT Coordinator to oversee the day-to-day IT needs of the business while supporting the development and improvement of our digital systems.
This is a varied, hands‑on role combining IT support, business systems management, website administration, digital marketing and process improvement.
Working closely with different departments, management and external technology providers, you will help ensure our systems operate efficiently while identifying opportunities to improve how the business works.
Key Responsibilities
IT Support & Infrastructure
- Provide day-to-day IT support, troubleshooting hardware, software and connectivity issues.
- Set up and maintain computers, tablets, mobile devices, printers and other IT equipment.
- Administer Microsoft 365, user accounts, email and access permissions.
- Support network infrastructure, Wi‑Fi, VPNs, IT security and device management.
- Liaise with external IT providers and coordinate equipment upgrades.
Business Systems & Digital Operations
- Support and maintain business software, including our ERP system (ISSAC).
- Investigate system issues, report bugs and coordinate improvements with software developers.
- Support digital systems used across Telesales, Accounts, Transport, Warehouse and Production.
- Assist with software updates, testing, staff training and system rollouts.
- Support operational technology, including handheld devices, barcode scanners and delivery applications.
Websites & Ecommerce
- Maintain and update company websites and ecommerce platforms.
- Manage website content, products, images and promotional materials.
- Support SEO, digital marketing and website improvements.
- Liaise with external web developers and hosting providers.
- Troubleshoot online ordering and website-related issues.
Digital Improvement & Projects
- Identify opportunities to improve efficiency through technology and automation.
- Assist with implementing new systems and digitising existing processes.
- Coordinate IT projects, suppliers and software development requests.
- Work with department managers to understand challenges and develop solutions.
- Maintain system documentation and keep management informed of project progress.
Skills & Experience
Essential
- Good general IT knowledge, particularly Windows and Microsoft 365.
- Strong troubleshooting and problem‑solving skills.
- Good understanding of websites and digital business systems.
- Excellent communication and organisational skills.
- Ability to manage multiple tasks and work independently.
- A proactive attitude and willingness to learn new technologies.
Desirable
- Previous experience in IT support or digital systems administration.
- Experience with ERP, stock control or warehouse management systems.
- Knowledge of networking, IT security, Microsoft Entra ID or Intune.
- Experience managing websites, ecommerce platforms or digital marketing.
- Experience working with external software developers or IT providers.
- Knowledge of wholesale, manufacturing or logistics operations.
About You
We are looking for someone who is approachable, organised and adaptable, with a genuine interest in technology and improving business processes.
You should be confident supporting colleagues with varying technical abilities, comfortable taking ownership of problems and enthusiastic about finding practical solutions.
Why Join Us?
This is more than a traditional IT support role. You'll have the opportunity to work across almost every area of the business, from warehouse operations and transport to ecommerce, manufacturing and marketing.
You'll play an important role in shaping how technology is used throughout Tamar Fresh, with the opportunity to take ownership of projects and make a real difference to our operations.
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Digital Systems & IT Coordinator in Saltash employer: Tamar Fresh Ltd
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