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- Tasks: Lead the ferry service, ensuring safety and efficiency while managing a dynamic team.
- Company: Join Tamar Crossings, a vital part of local transport connecting communities.
- Benefits: Competitive salary, generous leave, free travel, and professional development opportunities.
- Why this job: Be at the forefront of operations in a unique and exciting environment.
- Qualifications: Experience in customer service and staff management is essential.
- Other info: Flexible shifts with a supportive team and career growth potential.
The predicted salary is between 33900 - 43800 £ per year.
To be responsible to the Ferry Manager for the routine and directed safe and effective delivery of the ferry service and respective operational requirements of their allocated shifts. When on administrative duties, assist the Ferry Management team with operationally focused inspections, investigations and administration.
Tamar Crossings seek to appoint a Ferry Supervisor to join the team at the Torpoint Ferry. This is a dynamic and safety critical role in a unique environment and an exciting opportunity for a confident individual with excellent communication, leadership and operational management experience, supporting customer service within the ferry team.
Who we are: Tamar Crossings is responsible for the management, operation, maintenance and administration of the two crossings over the River Tamar – Tamar Bridge and Torpoint Ferry. With approx. 26,000 vehicles travelling with us every day, we play an important part in the local infrastructure, creating a link between Plymouth, Devon and South East Cornwall.
The main duties and responsibilities include:
- Effective operation of the lane control system to ensure efficient and safe marshalling of traffic in approaches to ferries.
- Effective communication with the Bridge Control Room to allow posting on external traffic information signs if ferry operation is reduced from normal service.
- Act as a communications hub between ferries and emergency services in the event of an incident or emergency.
- Ensure safe levels of staffing onboard the ferry in line with established practice.
- Professionally deal with public enquiries outside office hours.
- Ensure thorough and accurate recording of all accidents, incidents or near misses involving public and/or staff.
The skills you will need:
- Good level of general education i.e. GCSE Maths, English.
- Excellent communications skills.
- Supportive of change management.
- Ability to respond positively to changing operational demands.
- Ability to develop and maintain a good working relationship amongst colleagues.
- Pro-active and assertive.
- A minimum of two years’ experience working in a customer service environment.
- Significant experience in managing staff performance.
- Ability to make independent decisions and motivate staff in challenging circumstances.
- High level of accurate and objective reporting.
- Practical experience of applying internal policies and working as part of a team.
What else you need to know:
- Ferry Supervisors are contracted under an annualised hours agreement providing a flexible working pattern.
- Shifts range from 8hrs to 8.4hrs long, usually AM 05:45-14:10 or PM 14:00-22:00.
- You will be required to climb steep and narrow stairs and access low and confined spaces.
- Due to the safety critical nature of the roles, Ferry Operations team are required to meet a medical standard and are subject to random and with cause drugs and alcohol testing.
Salary: £39,121.08 per annum, progressing to £43,858.20 per annum, for an average 40 hr/week or 2080 hr/year role (annualised hours).
Applications will only be accepted on the official application form available on the Tamar Crossings website.
Ferry Supervisor in Plymouth employer: Tamar Crossings
Contact Detail:
Tamar Crossings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ferry Supervisor in Plymouth
✨Tip Number 1
Get to know the company! Research Tamar Crossings and understand their operations, values, and the unique challenges they face. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Ferry Supervisor, you'll need to lead and manage a team effectively. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Tamar Crossings on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! Make sure to fill out the official application form on the Tamar Crossings site. Presentation matters, so take your time to ensure everything looks sharp and professional.
We think you need these skills to ace Ferry Supervisor in Plymouth
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description and person specification carefully. This will help you understand what we're looking for and tailor your application to highlight your relevant skills and experience.
Use Clear and Concise Language: When filling out the application form, keep your language clear and to the point. Avoid jargon and ensure that your answers are easy to understand. We want to see your communication skills shine through!
Showcase Your Experience: Make sure to highlight your previous experience in customer service and staff management. Use specific examples to demonstrate how you've successfully handled similar responsibilities in the past. This is your chance to show us why you're the perfect fit!
Follow the Application Instructions: Remember, we only accept applications through our official website. Make sure to complete the application form as instructed and pay attention to the presentation. A well-organised application can make a great first impression!
How to prepare for a job interview at Tamar Crossings
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Ferry Supervisor. Familiarise yourself with the operational requirements, safety protocols, and customer service expectations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Ferry Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed staff, resolved conflicts, or improved team performance. Highlight your ability to motivate others, especially in challenging situations.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, be prepared to discuss how you would handle public enquiries or emergencies, as well as how you would communicate with your team and other departments.
✨Demonstrate Adaptability
The ferry service operates in a dynamic environment, so it's important to show that you can adapt to changing circumstances. Think of examples where you've had to think on your feet or adjust your plans quickly. This will reassure the interviewers that you can handle the unpredictability of the job.
