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- Tasks: Manage client relationships and ensure they maximise the value of our platform.
- Company: Talos360 is a leading talent software solutions provider, recognised as a top workplace in the UK.
- Benefits: Enjoy hybrid working, travel cost coverage, and on-the-job training with career growth opportunities.
- Why this job: Join a supportive team at a rapidly growing tech company making a real impact in HR.
- Qualifications: Experience in customer success or project management, strong communication skills, and a passion for helping clients.
- Other info: Work three days in Warrington and two days from home, with occasional travel to London.
Customer Success Manager
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
Warrington | £25,000 – £35,000 + £8,000 bonus potential
We’re looking for a people-first Customer Success Manager to join our team in Warrington. This is a brilliant opportunity for someone who’s genuinely customer focused and loves building long-term relationships – even if you haven’t worked as a CSM before.
If you’ve come from a recruitment, account management, or a client-facing background and you’re confident managing stakeholders, understanding customer goals, and delivering a great experience, you could be a great fit.
As a Customer Success Manager, you’ll support customers to get the best value from our product, guide them through onboarding and adoption, and act as a trusted partner throughout their journey. You’ll be proactive, organised, and comfortable working with internal teams to solve problems and improve outcomes.
What you’ll be doing
Building strong customer relationships and becoming a trusted point of contact
Supporting onboarding, training and ongoing product adoption
Running check-ins and reviews to understand goals, progress and next steps
Spotting risks early and taking action to keep customers happy and successful
Working closely with Support, Product and Sales to resolve issues and improve the customer experience
What we’re looking for
A customer-obsessed mindset – you care about doing the right thing for customers
Experience in recruitment, resourcing, client services, account management, or another customer-facing role
Confident communicator who can manage multiple stakeholders
Organised and proactive, with strong attention to detail
Technically minded, comfortable learning systems and using data/insight to guide conversations
What’s in it for you?
Salary: £25,000 – £35,000 + £8,000 bonus potential
Based in Warrington in an incredible office building
Full training and support – we’ll set you up to succeed in Customer Success
Clear progression opportunities and a team that will back you
If you’re ready to step into a role where relationships, outcomes and customer experience matter, this Customer Success Manager role could be your next move.
About Talos360
Talos360 is a market-leading talent software and online recruitment media business, helping organisations solve today’s hiring challenges through our HR tech. xiskglj We support 900+ companies across the UK and we’re growing quickly with ambitious plans and continued investment.
We’re also proud to be recognised in 2024 as the #1 Great Place to Work overall (UK mid-sized) and the #1 Great Place to Work Mid-Tech company in Europe – a reflection of the culture, development and support you’ll feel from day one.
If you want to join our team as Customer Success Manager please apply today to find out more
Customer Success Manager employer: Talos
Contact Detail:
Talos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the Appraisd product and its features. Understanding the ins and outs of the platform will not only help you during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Talos360 on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your customer success skills. Highlight instances where you've successfully managed client relationships, driven product adoption, or contributed to upselling opportunities.
✨Tip Number 4
Stay updated on the latest trends in SaaS and customer success management. Being knowledgeable about industry developments can help you engage in meaningful conversations during interviews and show that you're proactive about your professional growth.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or project management, especially within a SaaS environment. Use specific examples that demonstrate your ability to create positive client relationships and achieve desired outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping clients succeed and your eagerness to become a product expert. Mention how your skills align with the responsibilities of the Customer Success Manager role and how you can contribute to the growth of Talos360.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application is clear and concise. Avoid jargon and explain any complex ideas simply, demonstrating your ability to communicate effectively with clients and internal teams.
Highlight Project Management Experience: Emphasise your project management skills by detailing any relevant experiences where you successfully managed client onboarding or implementation processes. This will show your capability to lead clients through their journey and ensure smooth setups.
How to prepare for a job interview at Talos
✨Showcase Your Customer-Centric Approach
As a Customer Success Manager, your ability to build positive relationships is key. Prepare examples of how you've successfully helped clients achieve their goals in previous roles, highlighting your passion for customer success.
✨Demonstrate Project Management Skills
Since the role involves onboarding new clients and managing their journey, be ready to discuss your project management experience. Share specific instances where you effectively organised tasks and managed timelines to ensure successful outcomes.
✨Be Prepared to Discuss SaaS Experience
Given that this position is within a SaaS environment, brush up on your knowledge of software solutions and how they can benefit clients. Be ready to explain how you've previously navigated challenges in a tech-driven setting.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice explaining complex ideas in simple terms, as you may need to convey technical information to clients who aren't as familiar with the product.
