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- Tasks: Assist customers with queries and ensure a smooth experience using our software.
- Company: Talos360, a top-rated workplace focused on growth and development.
- Benefits: Up to £30,000 salary, modern offices, casual dress code, and great perks.
- Why this job: Join a successful team and make a real difference in customer support.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Comprehensive training provided and excellent career growth opportunities.
The predicted salary is between 21600 - 36000 £ per year.
Do you have experience in a customer service role, helping clients solve problems and answer questions? Are you looking for a position with a company that's passionate about growth and development? Would you like to be part of a team at a company that's achieving record-breaking success? Talos360 is hiring a Customer Support Agent! In this role, you'll be assisting our customers with questions, guiding them through our software, and ensuring they have a smooth and positive experience. If you enjoy helping people and being part of a team that values excellence, this is the role for you.
Location: Warrington (Easily accessible from the M62)
Salary: Up to £30,000 DOE + benefits
Why join Talos360? Talos360 awards include:
- 1st Best Workplace in Europe 2024 (medium category)
- 1st Best Workplace in the UK 2024 (medium category)
- 1st Best Workplace for Development 2024 (medium category)
With modern offices featuring a fully stocked bar and a casual dress code, we promote a relaxed work atmosphere. Talos360 definitely stands out from the crowd. Our people-centric culture sets us apart; we strive for results while ensuring our people are at the forefront of everything we do.
The Role: As a Customer Support Agent, you will be responsible for supporting our customers that use our technology platforms including Talos ATS and Talos Engage. You will handle enquiries, requests, queries through the Support Portal, using Intercom and Live Chat. You will provide support on the customer systems, offering appropriate response to queries and solutions. As a Customer Support Agent, you'll receive comprehensive training on our processes, products, and services.
This Role Is Suited For: Individuals experienced in business to business customer service, who have strong communication skills and enjoy using lots of different systems. Being able to multitask and solve problems is essential for our Customer Support Agent. If you're seeking success, aiming to make a difference, and want to be part of a growing, and developing business where you can thrive, apply now to be our Customer Support Agent!
Locations
Customer Support Agent in Cheshire, Warrington employer: Talos
Contact Detail:
Talos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent in Cheshire, Warrington
✨Tip Number 1
Get to know the company inside out! Research Talos360, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be helping customers solve problems, it’s crucial to sound confident and clear. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully helped customers. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Agent in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Agent role. Highlight your experience in customer service and how you've helped clients solve problems, as this is what we’re looking for!
Show Your Passion: Let your enthusiasm for helping people shine through in your application. We love candidates who are genuinely excited about providing excellent customer support and being part of a team that values growth and development.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Customer Support Agent position. Plus, it’s super easy!
How to prepare for a job interview at Talos
✨Know the Company Inside Out
Before your interview, take some time to research Talos360. Understand their products, values, and recent achievements. This will not only show your enthusiasm but also help you tailor your answers to align with their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully resolved customer issues. Highlight your problem-solving skills and how you’ve made a positive impact on customer satisfaction.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This will reflect your ability to understand customer needs, which is crucial for a Customer Support Agent.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or growth opportunities within Talos360. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.