Customer Success Manager in Cheshire, Warrington

Customer Success Manager
Warrington | £25,000 – £35,000 + £8,000 bonus potential

We\’re looking for a people-first Customer Success Manager to join our team in Warrington. This is a brilliant opportunity for someone who\’s genuinely customer focused and loves building long-term relationships – even if you haven\’t worked as a CSM before.

If you\’ve come from a recruitment, account management, or a client-facing background and you\’re confident managing stakeholders, understanding customer goals, and delivering a great experience, you could be a great fit.

As a Customer Success Manager, you\’ll support customers to get the best value from our product, guide them through onboarding and adoption, and act as a trusted partner throughout their journey. You\’ll be proactive, organised, and comfortable working with internal teams to solve problems and improve outcomes.

What you\’ll be doing

• Building strong customer relationships and becoming a trusted point of contact
• Supporting onboarding, training and ongoing product adoption
• Running check-ins and reviews to understand goals, progress and next steps
• Spotting risks early and taking action to keep customers happy and successful
• Working closely with Support, Product and Sales to resolve issues and improve the customer experience

What we\’re looking for

• A customer-obsessed mindset – you care about doing the right thing for customers
• Experience in recruitment, resourcing, client services, account management, or another customer-facing role
• Confident communicator who can manage multiple stakeholders
• Organised and proactive, with strong attention to detail
• Technically minded, comfortable learning systems and using data/insight to guide conversations

What\’s in it for you?

• Salary: £25,000 – £35,000 + £8,000 bonus potential
• Based in Warrington in an incredible office building
• Full training and support – we\’ll set you up to succeed in Customer Success
• Clear progression opportunities and a team that will back you

If you\’re ready to step into a role where relationships, outcomes and customer experience matter, this Customer Success Manager role could be your next move.

About Talos360

Talos360 is a market-leading talent software and online recruitment media business, helping organisations solve today\’s hiring challenges through our HR tech. We support 900+ companies across the UK and we\’re growing quickly with ambitious plans and continued investment.

We\’re also proud to be recognised in 2024 as the #1 Great Place to Work overall (UK mid-sized) and the #1 Great Place to Work Mid-Tech company in Europe – a reflection of the culture, development and support you\’ll feel from day one.

If you want to join our team as Customer Success Manager please apply today to find out more!