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- Tasks: Lead client relationships and ensure their success with our digital asset platform.
- Company: Talos is a pioneering firm in digital asset trading technology, founded in 2018.
- Benefits: Enjoy wellness credits, paid lunches, fitness events, and a hybrid-friendly work culture.
- Why this job: Join a dynamic team and make a real impact in the evolving digital asset market.
- Qualifications: 7+ years in account management or similar roles, with strong communication skills required.
- Other info: Talos values diversity and offers reasonable accommodations for candidates with disabilities.
The predicted salary is between 48000 - 72000 £ per year.
Talos: Institutional Fabric for Digital Asset Markets. Founded in 2018, Talos provides institutional-grade trading technology for global digital asset market participants, powering many of the major players in the digital asset ecosystem. We are a tight-knit but decentralized team of highly-experienced engineers and businesspeople. We are a hybrid-friendly work environment, plus physical hubs in New York, London, Singapore, and Cyprus.
As an Account Management Director you will serve as a liaison between our company and our clients. Your primary objective is to deeply understand their business goals and objectives, leveraging this insight to effectively integrate them into our platform. You'll continuously refine and execute our Account Management strategy, drawing from both qualitative and quantitative methodologies. From the initial onboarding process to seamless integration and ongoing support, you'll oversee the entire post-contract journey for both existing and new Talos clients. Collaboration with sales, product, and engineering teams ensures that client expectations are not only met but also inform future product decisions. Your expertise will be instrumental in nurturing client relationships, providing invaluable guidance on workflows, and driving long-term value while monitoring and enhancing the overall health of our client base. Additionally, you'll play a key role in maintaining revenue forecasts, with a focus on strategic cross-selling and up-selling initiatives to maximize client satisfaction and business growth.
Responsibilities and Duties
- Effectively implement our account management strategy combining qualitative and quantitative approaches
- Maintain revenue forecast with objectives of cross-selling and up-selling
- Manage and own post-contract journey of existing and new Talos clients
- Work closely with revenue, product, and engineering teams to ensure the clients’ expectations are met and that the voice of the client is represented in future product decisions
- Nurture and grow client relationships, consult on workflows, and drive value for our clients while maximizing long-term value of contracts
- Monitor and improve overall health of our client base
Qualifications
- 7+ years experience in account management or a similar, client-facing role (Sales Trading, Algo/Execution Sales, RM, etc.)
- Traditional capital markets experience required
- Experience with electronic trading solutions
- Experience working with clients to solve technological trading challenges
- An understanding of digital assets
- Strong verbal and written communication skills
Benefits
You will also enjoy a comprehensive array of competitive benefits, regardless of your location, within our warm, welcoming, and ambitious company culture. Our offerings include a monthly wellness credit for personal use, such as gym memberships, massages, or even a ski pass for your next holiday. Additionally, we provide paid lunches in the office, monthly fitness and evening socials to foster connections with colleagues, and annual offsite events to engage with the wider team.
Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at careers@talos.com.
Account Management Director employer: Talos
Contact Detail:
Talos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management Director
✨Tip Number 1
Familiarise yourself with the digital asset market and Talos' role within it. Understanding the nuances of digital trading technology will help you speak confidently about how you can contribute to their account management strategy.
✨Tip Number 2
Network with current or former employees of Talos on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Account Management Director role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to nurture client relationships and drive value. Highlighting your successes in cross-selling and up-selling will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in electronic trading solutions and digital assets. Showing that you are proactive about industry developments will reflect positively on your candidacy and align with Talos' innovative approach.
We think you need these skills to ace Account Management Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and client-facing roles. Emphasise your understanding of digital assets and electronic trading solutions, as these are crucial for the Account Management Director position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with Talos's mission and values, and provide specific examples of how you've successfully managed client relationships and driven business growth in the past.
Showcase Your Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure that your application is well-written and free of errors. Use clear and concise language to convey your ideas effectively.
Highlight Relevant Achievements: Include quantifiable achievements in your application that demonstrate your ability to maintain revenue forecasts and implement successful account management strategies. This could include metrics related to client satisfaction, retention rates, or successful cross-selling initiatives.
How to prepare for a job interview at Talos
✨Understand the Company and Its Products
Before your interview, take the time to research Talos and its offerings in the digital asset market. Familiarise yourself with their trading technology and how it benefits institutional clients. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Client Management Skills
As an Account Management Director, your ability to nurture client relationships is crucial. Prepare examples from your past experiences where you've successfully managed client expectations, resolved issues, or driven value for clients. Highlight your strategic thinking in cross-selling and up-selling initiatives.
✨Prepare for Technical Questions
Given the role's focus on electronic trading solutions and digital assets, be ready to discuss your technical expertise. Brush up on relevant technologies and be prepared to explain how you've used them to solve trading challenges in previous roles.
✨Demonstrate Collaboration Skills
The role requires working closely with various teams, including sales, product, and engineering. Be prepared to discuss how you've collaborated with different departments in the past to achieve common goals. Emphasise your communication skills and ability to represent the client's voice in product decisions.
