At a Glance
- Tasks: Support and develop customers using our performance management platform while driving software adoption.
- Company: Join Talos360, the UK's Number 1 Great Place to Work and a leading HR tech provider.
- Benefits: Competitive salary, hybrid working, ongoing training, and career progression opportunities.
- Other info: Be part of a collaborative team where your contributions genuinely matter.
- Why this job: Become a trusted advisor and make a real impact on customer success and satisfaction.
- Qualifications: Experience in Customer Success or Account Management, with strong relationship-building skills.
The predicted salary is between 49500 - 60500 £ per year.
- Customer Success Manager
- Warrington (Hybrid 3 days office / 2 days home)
- Travel to London once per month (fully expensed)
- Competitive Basis Salary (DOE) + Benefits
- Join one of No.1 Great Places to Work
Talos360 is one of the UK's leading HR technology providers, helping organisations attract, hire and develop great people.
Recognised as the UK's Number 1 Great Place to Work and Europe's Number 1 Mid-Sized Technology Workplace in 2024, we are experiencing significant growth and now support over
900 organisations across the UK.
Due to continued expansion, we are looking for a Customer Success Manager to join our growing team.
This role will play a key part in supporting and developing customers using Talos Perform, our performance management platform, while also working closely with the wider Talos360 Customer Success team.
If you enjoy building relationships, helping customers achieve results, driving software adoption, and spotting growth opportunities, we would love to hear from you.
The Opportunity
As a Customer Success Manager, you will become a trusted advisor to your customers, helping them maximise value from the platform, achieve their objectives, and secure long-term success.
You will work closely with Sales, Product and Customer Success colleagues to deliver an exceptional customer experience while contributing to customer retention, expansion and product development.
- What You Will Be Doing
- Lead onboarding and implementation projects for new customers.
- Manage a portfolio of accounts, driving adoption, engagement and customer satisfaction.
- Deliver customer reviews and success plans focused on measurable outcomes.
- Partner with Sales teams to support renewals, expansion opportunities and customer growth.
- Provide expert product guidance, configuration support and best practice recommendations.
- Act as the voice of the customer, feeding insight into Product and Development teams.
- Create and improve customer-facing resources, training materials and documentation.
- Identify opportunities to improve customer success processes and scale best practice across the business.
- What We Are Looking For
- Experience in Customer Success, Account Management, Project Management or Client Services.
- Saa S experience would be highly desirable.
- Strong relationship-building and stakeholder management skills.
- Excellent communication and presentation abilities.
- Highly organised with strong project management skills.
- Commercial awareness with the ability to spot upsell and growth opportunities.
- A proactive mindset and passion for delivering outstanding customer outcomes.
- Comfortable working collaboratively across Sales, Product and Customer Success teams.
Why Join Talos360?
- Work for an organisation that has been awarded the UK's Number 1 Great Place to Work.
- Join a fast-growing Saa S business with ambitious growth plans.
- Hybrid working model.
- Ongoing training, development and career progression opportunities.
- Opportunity to influence product development and customer experience.
- Be part of a collaborative, high-performing team where your contribution genuinely matters.
If you are looking for your next Customer Success opportunity within a market-leading HR technology business, we would love to hear from you. Apply today.
Customer Success Manager in Warrington employer: Talos Careers
Talos360 is an award-winning technology company located in Warrington, offering a vibrant and supportive work culture that prioritises employee development and inclusivity. With a flexible working environment, modern office amenities, and a strong focus on career progression, including pathways to roles with significant earning potential, Talos360 stands out as an exceptional employer for ambitious Sales Development Representatives looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talos Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talos Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talos Careers:Your cover letter is your chance to shine! Tell us why you want to work at Talos Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talos Careers!
How to prepare for a job interview at Talos Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
