At a Glance
- Tasks: Lead platform operations, ensuring reliability and performance while driving continuous improvement.
- Company: Join Talon Outdoor, a forward-thinking company focused on innovation and collaboration.
- Benefits: Enjoy competitive salary, inclusive culture, and opportunities for personal development.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real impact by leading a talented team and optimising global business platforms.
- Qualifications: Experience in application support, Agile methodologies, and proficiency in DevOps tools required.
The predicted salary is between 60000 - 80000 € per year.
As a Platform Operations Manager at Talon Outdoor, you will be responsible for the reliability, performance, and continuous improvement of our platform stack. This is a senior, hands‑on leadership role combining deep technical expertise with team management and operational ownership. You will lead a team of platform engineers, drive operational excellence, and act as the key interface between business stakeholders, engineering, and external partners. Alongside overseeing day‑to‑day support, you will define strategy, improve processes, and ensure our platforms scale effectively to support global business operations.
RESPONSIBILITIES AND RELATIONSHIPS:
- Operational Ownership: Own the end‑to‑end operation, availability, and performance of core business platforms. Oversee 1st/2nd line support escalation, acting as the senior point of contact for critical issues. Lead major incident management, root cause analysis, and post‑incident reviews.
- Technical Leadership: Provide hands‑on technical guidance across cloud infrastructure, application support, and DevOps practices. Drive automation, monitoring, and observability improvements across the platform stack. Participate in regular review meetings with engineering teams to assess performance, identify improvements, and drive continuous optimisation. Ensure best practices in operations, scalability, and reliability are implemented.
- Leadership & Team Management: Lead, mentor, and develop a team of Platform Operations Engineers, setting clear objectives and performance standards. Manage team capacity, shift coverage (including North American EST support), and incident response models. Foster a high‑performance, accountable, and collaborative team culture. Drive hiring, onboarding, and ongoing development of team members.
- Stakeholder Management: Act as the primary bridge between business teams, engineering, and third‑party integrations. Translate business requirements into technical solutions and operational improvements. Communicate effectively with senior stakeholders on platform health, risks, and roadmap. Define and implement operational processes, runbooks, and standards. Identify recurring issues and drive long‑term fixes through engineering collaboration. Lead initiatives to improve efficiency, reduce manual effort, and enhance user experience. Contribute to platform roadmap planning and prioritisation. Work across UK, US, and offshore teams to ensure seamless global support. Align processes and standards across regions for consistency and scalability.
WORKING HABITS AND CORE SKILLS:
- Demonstrate self‑motivation and the ability to work both independently and collaboratively.
- Bring innovative thinking and problem‑solving skills to the team.
- Proactively engage with customers and engineering teams to deliver high‑quality outcomes.
- Approach work with conscientiousness and a commitment to excellence.
- Share knowledge willingly and pursue personal development opportunities.
YOUR EXPERIENCE AND QUALIFICATIONS:
- Proven experience in an application support role or similar technical position.
- Familiarity with Agile and DevOps methodologies.
- Proficiency in using DevOps tools like AWS, Terraform, and Docker in production environments.
- Excellent verbal and written communication skills.
- Proficiency in at least one scripting or object‑oriented programming language.
- Experience with SQL scripting and database servers such as SQL Server and MongoDB.
- Proficiency in configuration management, automation, and orchestration tools.
- Experience in the media domain is advantageous.
- Knowledge of APIs and microservices is desirable.
- Experience working with Java and MongoDB technologies is a plus.
Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.
Platform Operations Manager employer: Talon
Talon Outdoor is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. As a Platform Operations Manager, you will not only lead a talented team but also have access to extensive professional development opportunities, ensuring your growth in a supportive environment. With a commitment to operational excellence and a global reach, Talon offers a unique chance to make a meaningful impact while enjoying the benefits of a diverse workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Operations Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its platform stack. Show us you know what makes Talon tick, and how you can contribute to operational excellence.
✨Tip Number 3
Practice your technical skills! Brush up on your knowledge of AWS, Terraform, and Docker. We want to see that you can bring hands-on expertise to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Platform Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Platform Operations Manager role. Highlight your experience in application support, team management, and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your experience with DevOps tools and your leadership style – we love a good story!
Showcase Your Technical Skills:In your application, be sure to showcase your technical expertise, especially with tools like AWS, Terraform, and Docker. We’re looking for someone who can hit the ground running, so let us know how you've used these in past roles!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Talon
✨Know Your Tech Inside Out
As a Platform Operations Manager, you'll need to showcase your technical expertise. Brush up on your knowledge of cloud infrastructure, DevOps practices, and the specific tools mentioned in the job description like AWS, Terraform, and Docker. Be ready to discuss how you've used these technologies in past roles.
✨Demonstrate Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've successfully managed and mentored others. Think about times when you fostered a collaborative culture or drove performance improvements within your team. Highlight your ability to set clear objectives and manage team capacity.
✨Communicate Effectively
You'll be acting as a bridge between various stakeholders, so strong communication skills are a must. Practice articulating complex technical concepts in simple terms. Prepare to discuss how you've translated business requirements into technical solutions and how you keep stakeholders informed about platform health and risks.
✨Showcase Problem-Solving Abilities
The role requires innovative thinking and problem-solving skills. Be ready to discuss specific incidents where you led major incident management or root cause analysis. Share how you identified recurring issues and implemented long-term fixes, demonstrating your proactive approach to operational excellence.
