Client Executive, Evolve OOH in London

As Client Executive, you will have an important role in providing support to Managers and Directors. You will immerse yourself in the OOH world, learning quickly and honing your skills and knowledge of the industry. Your role will be crucial in assisting in the handling of large client accounts and in managing more, smaller business accounts yourself.

About Us

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever. We're passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 420 people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.

Evolve OOH is part of the Talon Group and is a global outdoor media agency whose vision is to evolve the OOH medium through pioneering, results driven tools, team experience on a global scale, and a passion for creativity.

The Role

As Client Executive, you will have an important role in providing support to Managers and Directors. You will immerse yourself in the OOH world, learning quickly and honing your skills and knowledge of the industry. Your role will be crucial in assisting in the handling of large client accounts and in managing more, smaller business accounts yourself.

A Day in the Life

• Work closely with the team on all activities relating to the management and development of client accounts and media plans.
• Understand the strategy and objectives of key accounts, using your knowledge and experience to deliver and add value.
• Be the first point of contact for incoming requests from clients and support the team accordingly.
• Compile outdoor solutions, and produce proposals and presentations for clients, in response to their briefs, alongside the Client Managers and Directors.
• Communicate accurate planning information and campaign statuses to clients, clearly and promptly.
• Constantly monitor client satisfaction and ensure a high level of customer service internally.
• Resolve client and campaign issues quickly, as and when they arise.
• Conduct market research to help identify new business opportunities.
• Help to populate and utilise planning and buying tools.
• Grow industry knowledge and accelerate professional development by attending relevant trainings.
• Build and maintain strong, long-lasting client relationships and position as a trusted advisor.
• Attend all media owner presentations, where possible.
• Undertake additional and ad hoc duties as requested.

What We're Looking For

• Strong interest in media/advertising (OOH in particular).
• 1-2 years' experience in the media industry.
• Highly organised, with an eye for accuracy and detail.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Excel and PowerPoint.
• Professional and positive attitude.
• Team-orientated.
• Calm and assertive in times of conflict or high pressure.
• Curious and ambitious.

Our Team

Evolve OOH/Talon International is a truly international team. Thanks to all our different backgrounds we provide a truly holistic approach to international OOH, something that makes us. Because we are international, we manage a huge pool of clients and manage campaigns in different parts of the world. While we are very hardworking, we always make sure to have fun and support each other in the process.

Our Values and How We Work Together

• WE ARE BOLD - As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.
• WE ARE HUMAN - We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.
• WE ARE SMART - Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.

Seniority level: Associate

Employment type: Full-time

Job function: Project Management, Customer Service, and Strategy/Planning

Industries: Advertising Services, Technology, Information and Media, and Marketing Services