Client Manager

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever. We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology‑led OOH solutions and a full‑service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.

THE ROLE

The role of the Client Executive is to support a busy team, working closely with the Client Managers & Client Directors, having responsibility for the general campaign admin across the wider team and assisting with the planning of OOH campaigns. The Client Executive will be a highly driven and organized individual who will be able to manage the crucial admin function and learn the core principles for OOH planning and build knowledge of the OOH landscape. They are reliable with high attention to detail when given tasks to complete.

A DAY IN THE LIFE

• Support and deliver on all planning functions, working hand in hand with the Client Team.
• Produce information to ensure the smooth running of accounts including competitive data, market availabilities, Post campaign data and analysis.
• Work hand in hand with Campaign Operations to ensure the smooth running of the design, delivery, photography and implementation of campaigns to fulfil client briefs.
• Run regular reporting and analysis of programmatic campaigns.
• Hot desking at our agencies with the wider team a minimum of a week.
• Build knowledge of agency clients and key stakeholders, as well as the brands represented by the agency.
• Comprehensively understand the media owners, their business and products to build knowledge.
• Begin building relationships with day‑to‑day media owner contacts.
• Be responsible for ensuring weekly deal co‑ordination is managed across the team alongside market updates with other execs.
• Prepare detailed post campaign analysis and share with Managers & Directors to deliver quarterly updates and new insights.
• Endeavour to pro‑actively grow and develop clients’ business by proposing new initiatives to Managers & Directors.
• Have a thorough understanding and utilise all tools and systems.
• Ensure all Talon insight is read and incorporated into planning process where applicable.
• Ensure all Planning templates and guidelines are being used – response to brief, proposals.
• Understand Talon philosophy and specialist business unit’s offerings and communicate them appropriately.
• Develop and grow industry knowledge through attendance of internal and external training programmes – become a member of the Talon Executive programme.
• Share knowledge and best practice across the team and business.
• Get involved in wider company initiatives including Cogs.
• Comply with all company and departmental policies and procedures.
• Demonstrate proper care and respect for corporate assets.
• Work to embody the Talon values and behaviours to maintain the best possible culture throughout Talon.
• Participate in projects and initiatives which drive Talon’s commitment to positive social and environmental causes. E.g., charity partnerships, volunteering, carbon offsetting etc.

WHAT WE ARE LOOKING FOR

• Flexible and adaptable to fast paced environment.
• Proactive and organised.
• Enthusiastic, with a willingness to learn & progress into planning.
• Ability to influence others internally and externally.
• Looks to further personal development.
• Commercially aware, on the lookout for new opportunities and ways to generate added value.
• Ability to multi‑task.

AS WELL AS

• Previous media knowledge / planning and/or office/admin experience (ideal but not required).
• Experience with dealing with clients and suppliers (ideal but not required).
• Microsoft office skills.

WHY US

“The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon

OUR VALUES AND HOW WE WORK TOGETHER

• WE ARE BOLD - As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships. We challenge respectfully. We lead the way.
• WE ARE HUMAN - We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return. We value collaboration and togetherness. We are empathetic.
• WE ARE SMART - Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients. We grow and learn. We are trusted. We are mission possible.

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.