Client Director

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever. We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry.

Evolve OOH is part of the Talon Group and is a global outdoor media agency whose vision is to evolve the OOH medium through pioneering, results driven tools, team experience on a global scale, and a passion for creativity.

THE ROLE

You will hold overall responsibility for client accounts, ensuring that all client business is managed effectively. Your responsibility will cover OOH planning & buying across a variety of clients and agencies whilst overseeing day to day client business and team management. Your ability to manage, maintain and build business will be crucial to the development and strategic direction of Evolve OOH.

A DAY IN THE LIFE

• Working with the Business Director to set individual client KPIs and strategies, ensuring these are met and driving sales across the business.
• Managing a team of client managers and overseeing their own day-to-day management.
• Finding, building and developing new OOH relationships with clients, agencies and suppliers.
• Being able to drive forward and forge key relationships both globally and locally.
• Producing proposals and presentations for clients, to land new accounts.
• Directing and managing multiple plans in multiple markets concurrently.
• Ensuring clients receive accurate planning information and campaign statuses in a timely manner.
• Always monitoring client satisfaction and ensuring a high level of customer service internally.
• Developing meaningful and collaborative revenue-driving relationships which drive enablement and awareness for Evolve.
• Compiling and maintaining accurate budgets and forecasts for senior management.
• Resolving client and campaign issues quickly, as and when they arise.
• Helping to build, maintain and utilise planning tools; ensuring that all data and information is up to date and that the wider team are equipped to assist.
• Coaching and supervising the team on projects and troubleshooting, whilst constantly evaluating individual performance.
• Working with Business Director to compile and maintain accurate budgets and forecasts for senior management.

WHAT WE'RE LOOKING FOR

• Extensive OOH planning experience and market knowledge.
• A solid understanding of the UK & International OOH landscape and established relationships with Media Owners.
• Experience in OOH, DOOH strategic planning, programmatic buying and creative optimisation.
• Exceptional commercial acumen.
• First class relationship management skills; with the ability to communicate across all levels, both internally and externally.
• Strong people management skills and the ability to maximise a team’s potential through ongoing motivation, evaluation and development.
• Versatility to work and travel across multiple markets.
• Strong presentation skills and both strong knowledge and skills of Microsoft Office software.

OUR TEAM

Evolve OOH/Talon International is a truly international team. Thanks to all our different backgrounds we provide a truly holistic approach to international OOH, something that makes us unique. Because we are international, we manage a huge pool of clients and manage campaigns in different parts of the world. While we are very hardworking, we always make sure to have fun and support each other in the process.

WHY US

“The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon

OUR VALUES AND HOW WE WORK TOGETHER

• WE ARE BOLD: As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.
• WE ARE HUMAN: We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.
• WE ARE SMART: Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.