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For Companies At a Glance
- Tasks: Lead client relationships and ensure top-notch service across a diverse portfolio.
- Company: Join Talon, a pioneering company that values innovation and collaboration.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Other info: Be part of a diverse team that champions respect, fairness, and integrity.
- Why this job: Make a real impact by shaping client strategies and driving business success.
- Qualifications: Experience in senior client roles and strong relationship-building skills required.
The predicted salary is between 43200 - 72000 ÂŁ per year.
The Head of Client will hold overall responsibility for ensuring a high standard of service across a portfolio of UK agencies and clients. Working with cross-functional teams, they will help establish a consistent and client-centric approach, and will lead on key initiatives where appropriate.
The role includes building and maintaining strong relationships with senior stakeholders and supporting the adoption of Talon’s solutions and platforms as part of broader strategic partnerships. The Head of Client will collaborate closely with Business Directors to develop tailored engagement plans aligned to our client and agency strategy, and will coach the wider team to deliver best-in-class service and outcomes.
This position has a strong relationship focus, ensuring our agencies and clients continue to value Talon’s contribution and that trusted partnerships can enable future growth and new opportunities.
A DAY IN THE LIFE
- Own a defined portfolio of agencies and clients and act as senior point of contact for key relationships.
- Build trusted relationships with senior stakeholders and represent Talon with credibility and professionalism.
- Champion a client-centric, collaborative approach across all teams.
- Lead, support and develop Business Directors and wider teams to deliver high standards of service and performance.
- Advocate for Talon’s full range of capabilities and support portfolio growth and diversified revenue opportunities.
- Overall responsibility for the commercial health of the portfolio, including forecasting, planning and reporting in partnership with the Chief Client Officer.
- Ensure effective issue resolution and accountability for service delivery across teams.
- Oversee the delivery of competitive insights, market updates and post-campaign analysis.
- Identify new opportunities and contribute to strategic business initiatives and projects.
- Negotiate confidently at senior levels when required.
- Role model Talon’s values and behaviours, helping shape a positive culture and standard of excellence.
WHAT WE'RE LOOKING FOR
- Commercially aware, strategic capability, negotiation, independent decision-maker, accountable for outcomes.
- Client-centric, relationship building, people management, collaborative team member, recruitment.
- Strategically minded, organisational planning, commercially numerate.
AS WELL AS
- Experience operating at Business Director, Head of Client or equivalent senior level.
- Proven ability to manage and influence senior client and agency stakeholders.
- Demonstrable commercial acumen and portfolio management.
- Experience leading cross-functional initiatives and driving business outcomes.
- Significant experience within Out of Home, media owner and/or agency environments.
- Track record of leading, developing and motivating high-performing teams.
- Evidence of proactive contribution beyond core responsibilities.
- Established and credible relationships across key agencies, clients and media owners.
WHY US
“The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon.
OUR VALUES AND HOW WE WORK TOGETHER
- WE ARE BOLD - As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.
- WE ARE HUMAN - We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.
- WE ARE SMART - Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.
Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.
Head of Client in London employer: Talon Outdoor
Contact Detail:
Talon Outdoor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Be ready to showcase your skills in interviews. Prepare examples of how you've built strong client relationships or led successful projects. We want to see your experience in action, so practice articulating your achievements clearly and confidently.
✨Tip Number 3
Research the company inside out. Understand Talon’s values, recent projects, and their approach to client service. This knowledge will help you tailor your conversations and show that you’re genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Talon and contributing to our mission.
We think you need these skills to ace Head of Client in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Client role. Highlight your experience in building relationships and managing portfolios, as these are key aspects of the job. We want to see how your skills align with our values and the responsibilities outlined in the job description.
Showcase Your Achievements: Don’t just list your previous roles; showcase your achievements! Use specific examples that demonstrate your commercial acumen and ability to lead cross-functional teams. We love seeing quantifiable results, so if you’ve driven growth or improved service delivery, let us know!
Be Authentic: We value authenticity, so be yourself in your application. Share your passion for client-centric approaches and how you’ve championed collaboration in past roles. This helps us get a sense of who you are beyond your professional experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Talon!
How to prepare for a job interview at Talon Outdoor
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the portfolio of agencies and clients you'll be managing. Familiarise yourself with their needs, challenges, and how Talon's solutions can address them. This will help you demonstrate your strategic capability and commercial awareness during the discussion.
✨Build Relationships Before You Walk In
If possible, reach out to current or former employees at Talon or even clients to get insights into the company culture and expectations. This will not only give you a better understanding of the role but also show your proactive approach to relationship building, which is crucial for the Head of Client position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing client expectations or resolving conflicts. Prepare specific examples from your past experiences that showcase your negotiation skills and ability to lead cross-functional teams effectively.
✨Showcase Your Leadership Style
As a potential leader, it's important to convey your leadership philosophy. Be ready to discuss how you would coach and develop Business Directors and other team members. Highlight your experience in motivating high-performing teams and how you plan to foster a positive culture aligned with Talon's values.