Campaign Operations Executive in London

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever. We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.

As a Campaign Operations Executive, with support from a Campaign Operations Manager you will drive the processes that deliver a booked plan into a live campaign. Ensuring that campaign execution is a smooth process and that our clients are provided with all the information and services needed to create successful out of home campaigns, on time, and to the highest quality. You will be responsible for stewarding the production process, managing inventory booked for our campaigns and that which flows through our proprietary ad-tech platforms. Within your team, you will lead the verification of campaign posting and play out reports for our campaigns, reconciling when discrepancies are found.

In this role, it is essential that you are able to foster good relationships internally and externally with media owners and suppliers and be at the forefront of addressing any issues that arise. As part of the Campaign Operations team, you are encouraged to contribute to always striving to make our internal processes as efficient as possible, through supporting and suggesting any new ways of working that make our campaign delivery as optimal as possible. The Campaign Operation Executive role reports to the Head of Campaign Operations and is part of the operational excellence function at Talon. Campaign Operations team exists to support the Client teams, who aim to maximise the use of out of home as part of a brands advertising media mix.

A Day in the Life

• Responsible for liaising with Production Company and managing design instructions & despatch queries.
• Cross referencing media, net costs, and booked amounts in Talon’s Plato system against those approved by the client.
• Updating the weekly booking sheet with details of classic inspections & analysing the inspection results.
• Assisting with the collation of campaign site lists.
• Overseeing and managing the copy approval process with media owners.
• Managing ADA site list optimisation (site swaps with media owners) based on site lists provided by Product team.
• Uploading digital campaigns onto Talon’s Creative Portal, checking the portal has all formats, media owners & LFD sites + creative contacts loaded.
• Liaising with Media Owners, ensure booked site lists are correct and ensure campaigns go live without issues, requesting POPs where applicable.
• Liaising with View2Fill to request photography where applicable.
• Managing the weekly campaign tracker.
• Requesting Overshow from the Media Owners and adding to Plato.
• Adding barter amounts to Plato.
• Responsibility for Plato inventory management.
• Adding new brands to NetSuite.
• Assisting team with Econometrics runs and reporting.
• Advocating the value of social and environmental impact within your team (e.g. championing sustainability).
• Role modelling the Talon values to help ensure the best possible culture and tone is set throughout Talon.

What we’re looking for

• Previous Out of Home industry experience is desirable but not essential.
• A good standard of written and spoken English.
• Excel skills are essential.
• Previous experience understanding and working with data is a benefit but not essential.
• A high level of attention to detail is essential to deliver successful client campaigns without errors.
• A good understanding of UK geography is helpful to assist with the distribution of campaigns.
• Ability to manage expectations and people in time-pressured situations.
• Ability to clearly communicate written and verbally.
• Willingness to share knowledge and further personal development.
• Ability to work as part of a team and build good relationships with external suppliers.
• Conscientiousness, a passion to deliver the best campaign delivery in out of home.
• Fearless prioritiser – You don’t just manage a to-do list, you own it.
• Proactive problem-solver – You spot issues before they become problems.
• Confident communicator – Whether it’s an external Stakeholder or a quick Teams message, you speak with clarity and purpose.
• Decisive under pressure – You stay cool, calm, and collected when things get busy.
• Empathy in action – You understand people, not just processes.
• Discreet and dependable – You handle sensitive information with care and integrity.
• Team player with heart – You lift others up and celebrate shared wins.
• Digitally savvy – You’re fluent in Outlook, Teams, Excel, and whatever else keeps the day running.
• Detail-obsessed – Nothing gets past you. Ever.
• Strategic thinker – You don’t just do the task—you understand the why behind it.

Why us

“The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon

Our values and how we work together

• WE ARE BOLD - As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.
• WE ARE HUMAN - We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.
• WE ARE SMART - Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.