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For Companies At a Glance
- Tasks: Lead client relationships and ensure top-notch service across a diverse portfolio.
- Company: Join Talon, a pioneering company that values bold ideas and collaboration.
- Benefits: Enjoy a supportive environment with opportunities for growth and skill development.
- Other info: Be part of a diverse team that champions respect, integrity, and innovation.
- Why this job: Make a real impact by shaping client strategies and driving business success.
- Qualifications: Experience in senior client roles and strong relationship-building skills required.
The predicted salary is between 43200 - 72000 ÂŁ per year.
THE ROLE The Head of Client will hold overall responsibility for ensuring a high standard of service across a portfolio of UK agencies and clients. Working with cross-functional teams, they will help establish a consistent and client-centric approach, and will lead on key initiatives where appropriate. The role includes building and maintaining strong relationships with senior stakeholders and supporting the adoption of Talon’s solutions and platforms as part of broader strategic partnerships. The Head of Client will collaborate closely with Business Directors to develop tailored engagement plans aligned to our client and agency strategy, and will coach the wider team to deliver best-in-class service and outcomes. This position has a strong relationship focus, ensuring our agencies and clients continue to value Talon’s contribution and that trusted partnerships can enable future growth and new opportunities.
A DAY IN THE LIFE
- Own a defined portfolio of agencies and clients and act as senior point of contact for key relationships.
- Build trusted relationships with senior stakeholders and represent Talon with credibility and professionalism.
- Champion a client-centric, collaborative approach across all teams.
- Lead, support and develop Business Directors and wider teams to deliver high standards of service and performance.
- Advocate for Talon’s full range of capabilities and support portfolio growth and diversified revenue opportunities.
- Overall responsibility for the commercial health of the portfolio, including forecasting, planning and reporting in partnership with the Chief Client Officer.
- Ensure effective issue resolution and accountability for service delivery across teams.
- Oversee the delivery of competitive insights, market updates and post-campaign analysis.
- Identify new opportunities and contribute to strategic business initiatives and projects.
- Negotiate confidently at senior levels when required.
- Role model Talon’s values and behaviours, helping shape a positive culture and standard of excellence.
WHAT WE'RE LOOKING FOR
- Commercially aware, strategic capability, negotiation, independent decision-maker, accountable for outcomes.
- Client-centric, relationship building, people management, collaborative team member, recruitment.
- Strategically minded, organisational planning, commercially numerate.
AS WELL AS
- Experience operating at Business Director, Head of Client or equivalent senior level.
- Proven ability to manage and influence senior client and agency stakeholders.
- Demonstrable commercial acumen and portfolio management.
- Experience leading cross-functional initiatives and driving business outcomes.
- Significant experience within Out of Home, media owner and/or agency environments.
- Track record of leading, developing and motivating high-performing teams.
- Evidence of proactive contribution beyond core responsibilities.
- Established and credible relationships across key agencies, clients and media owners.
WHY US
“The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon
OUR VALUES AND HOW WE WORK TOGETHER
- WE ARE BOLD As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.
- WE ARE HUMAN We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.
- WE ARE SMART Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.
Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.
Head of Client employer: Talon Outdoor
Contact Detail:
Talon Outdoor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Be prepared for interviews by researching the company and its culture. Understand their values and how they align with yours. When you walk into that interview, show them you’re not just another candidate – you’re someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! You need to be able to articulate your experience and how it relates to the role of Head of Client. Keep it concise but impactful – think of it as your personal brand statement that highlights your strengths and what you bring to the table.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your interest in being part of their team.
We think you need these skills to ace Head of Client
Some tips for your application 🫡
Show Your Client-Centric Approach: When writing your application, make sure to highlight your experience in building strong relationships with clients and stakeholders. We want to see how you've championed a client-centric approach in your previous roles, so share specific examples that demonstrate this.
Be Bold and Authentic: At StudySmarter, we value boldness and authenticity. Don’t be afraid to showcase your personality in your application. Let us know what makes you unique and how you can contribute to our culture of challenging the status quo.
Highlight Your Strategic Mindset: We’re looking for someone who is strategically minded. In your written application, emphasise your ability to think critically and plan effectively. Share instances where your strategic decisions have led to successful outcomes, especially in client management.
Tailor Your Application: Make sure to tailor your application specifically for the Head of Client role. Use the job description as a guide to align your skills and experiences with what we’re looking for. And remember, applying through our website is the best way to ensure your application gets noticed!
How to prepare for a job interview at Talon Outdoor
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the portfolio of agencies and clients you'll be managing. Familiarise yourself with their needs, challenges, and how Talon’s solutions can address them. This will help you demonstrate your strategic capability and commercial awareness during the discussion.
✨Build Relationships Before You Walk In
Since this role is all about relationship building, try to connect with key stakeholders or team members on LinkedIn before your interview. This shows initiative and gives you insights into their perspectives, which can be invaluable when discussing how you would manage and influence these relationships.
✨Showcase Your Leadership Style
Be prepared to discuss your experience in leading cross-functional teams and developing high-performing individuals. Share specific examples of how you've motivated teams to deliver exceptional service and outcomes, as this aligns perfectly with what they’re looking for in a Head of Client.
✨Prepare for Negotiation Scenarios
Given the importance of negotiation at senior levels, think of scenarios where you've successfully negotiated terms or resolved conflicts. Be ready to articulate your approach and the outcomes, as this will highlight your ability to advocate for Talon’s capabilities and support portfolio growth.