At a Glance
- Tasks: Support clients and colleagues in various stages of projects while providing excellent customer service.
- Company: Join Talogy, a dynamic company focused on innovative talent management solutions.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with opportunities for travel and personal development.
- Why this job: Make a real impact by helping clients succeed with cutting-edge platforms and solutions.
- Qualifications: Fluency in English and French, strong IT skills, and customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
The Product Operations Specialist role at Talogy is primarily responsible for supporting clients and colleagues throughout various stages of client projects.
People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, and Software Engineering to ensure effective setup of client projects and timely resolution of issues, complaints, and challenges.
This is a full-time, permanent position.
Day-to-day, the role can be performed remotely, with the expectation of occasional travel to Talogy offices in their region for team collaboration, meetings, and workshops.
Role Responsibilities
- Developing a working knowledge of Talogy’s solutions and platforms.
- Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties.
- Taking calls and emails from clients and colleagues, handling them in a friendly and professional manner. Scenarios can include (but are not limited to):
- Answering general questions and requests for information about our products and platforms.
- Processing product purchases.
- Supporting the setup of product demos.
- Handling complaints or feedback from clients.
- Providing technical support where appropriate.
- Onboarding new clients to Talogy platforms. Tasks can include, but are not limited to:
- Liaising with colleagues or clients directly to gather the requirements using the relevant request templates.
- Configuring new client accounts on Talogy platforms.
- Configuring basic platform customisations, e. g., branding, email templates & assessment packages.
- Supporting clients to independently use Talogy platforms by providing supporting materials or running live platform training.
- Running managed-service projects on Talogy platforms with limited support. Tasks can include (but are not limited to):
- Liaising with colleagues or clients directly to gather the requirements using the relevant request templates.
- Inviting participants to complete the relevant assessments, sending/configuring reminders as appropriate.
- Keeping client stakeholders up to date on completions.
- Generating and sharing the results/reports with the relevant parties securely.
- Ensure all deadlines are adhered to, and client SLAs are met.
- Following and maintaining internal and client-relevant process documentation.
- Contributing to revenue reconciliation at the month-end across all platform usage.
- Reporting bugs or other software/product/platform issues, liaising with Product teams to ensure a resolution, and updating the client in a timely manner.
- Meeting service level agreements (SLAs) in their region.
Knowledge, Skills, and Experience Requirements
- Must be fluent in English, French, and or Dutch.
- Strong IT skills and the ability to learn new systems and administrative portals quickly.
- Proficiency with Microsoft Office products, e. g., Outlook, Excel, Word, Teams, etc.
- Previous experience in a client/customer service environment or Saa S is preferred.
- Previous experience in the talent management industry is desirable but not required.
Demonstrable evidence of being able to collaborate effectively with others, manage personal assignments, and drive tasks through to resolution.
StudySmarter Expert Advice🤫
We think this is how you could land Product Operations Coordinator (Fluent English and French) in Wakefield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talogy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talogy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Operations Coordinator (Fluent English and French) in Wakefield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talogy:Your cover letter is your chance to shine! Tell us why you want to work at Talogy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talogy!
How to prepare for a job interview at Talogy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
