At a Glance
- Tasks: Support clients and colleagues in various stages of projects while providing excellent customer service.
- Company: Join Talogy, a dynamic company focused on innovative solutions and client satisfaction.
- Benefits: Enjoy remote work flexibility, occasional travel, and a full-time permanent position.
- Other info: Collaborative team environment with opportunities for professional growth.
- Why this job: Make a real impact by helping clients succeed with Talogy's cutting-edge platforms.
- Qualifications: Fluent in English, French, and Dutch; strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
About the
Role: The Product Operations Specialist role at Talogy is primarily responsible for supporting clients and colleagues throughout various stages of client projects.
People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, and Software Engineering to ensure effective setup of client projects and timely resolution of issues, complaints, and challenges.
This is a full-time, permanent position.
Day-to-day, the role can be performed remotely, with the expectation of occasional travel to Talogy offices in their region for team collaboration, meetings, and workshops.
Role
Responsibilities: Developing a working knowledge of Talogy’s solutions and platforms.
Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties.
Taking calls and emails from clients and colleagues, handling them in a friendly and professional manner.
Scenarios can include (but are not limited to): Answering general questions and requests for information about our products and platforms.
Processing product purchases.
Supporting the setup of product demos.
Handling complaints or feedback from clients.
Providing technical support where appropriate.
Onboarding new clients to Talogy platforms.
Tasks can include, but are not limited to: Liaising with colleagues or clients directly to gather the requirements using the relevant request templates.
Configuring new client accounts on Talogy platforms.
Configuring basic platform customisations, e. g., branding, email templates
