Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients and colleagues, resolve issues, and manage projects on Talogy platforms.
- Company: Talogy is a leading provider of talent management solutions, focused on enhancing client experiences.
- Benefits: Enjoy remote work flexibility, occasional travel for team events, and a supportive work culture.
- Other info: Full-time role with typical office hours, perfect for high school and college students seeking growth.
- Why this job: Join a dynamic team, develop your skills, and make a real impact in client success.
- Qualifications: Strong IT skills, proficiency in Microsoft Office, and customer service experience preferred.
The predicted salary is between 28800 - 48000 £ per year.
About the Role
The Client Experience Specialist role at Talogy is primarily responsible for supporting customers and colleagues throughout various stages of client projects. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, and Software Engineering to ensure effective setup of client projects, and timely resolution of issues, complaints and challenges.
This is a full-time, permanent position, from Monday to Friday during typical office hours. Day-to-day the role can be performed remotely, with the expectation of occasional travel to Talogy offices in their region for team collaboration, meetings, and workshops.
Role Responsibilities
- Developing a working knowledge of Talogy solutions and the administrative side of our platforms.
- Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties.
- Providing technical support to client projects as assigned.
- Running managed-service projects on Talogy platforms with limited support, i.e. coordinating the setup of assessments for selection or development on behalf of clients to deliver an end-to-end service.
- Supporting clients to independently use their own assessment and development solutions on Talogy platforms, e.g. running live demonstrations for clients.
- Building bespoke assessments and reporting content on Talogy platforms.
- Configuring new client accounts on Talogy platforms.
- Taking calls and emails from clients and handling them in a friendly and professional manner.
- Scenarios can include (but not limited to):
- Answering general questions and requests for information about our services.
- Processing one-off product purchases.
- Handling complaints or feedback on live projects.
- Reporting bugs or other software/product/platform issues, and liaising with clients to get these resolved in a timely manner.
- Providing feedback on client implementations to colleagues in other departments.
- Meeting service level agreements (SLAs) in their region.
- Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools such as Salesforce and OpenAir.
Knowledge, Skills and Experience Requirements
- Strong IT skills and the ability to learn new systems and administrative portals quickly.
- Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc.
- Previous experience in a client/customer service environment is preferred, e.g. call center, retail, hospitality etc.
- Previous experience in the talent management industry is desirable but not required.
- Demonstrable evidence of being able to collaborate effectively with others, manage personal assignments, and drive tasks through to resolution.
Contact Detail:
Talogy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Customer Service Representative
✨Tip Number 1
Familiarise yourself with Talogy's solutions and platforms. Understanding their services will not only help you answer client queries effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Brush up on your technical support skills. Since you'll be providing assistance with client projects, being able to troubleshoot common issues or navigate software platforms will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills. As a Financial Customer Service Representative, you'll need to handle calls and emails professionally. Role-playing scenarios with friends can help you prepare for real-life interactions.
✨Tip Number 4
Network with current or former employees of Talogy. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Financial Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Financial Customer Service Representative position at Talogy. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service roles, especially in environments like call centres or retail. Mention specific examples where you provided excellent customer support or resolved issues effectively.
Showcase IT Skills: Since strong IT skills are essential for this role, be sure to mention your proficiency with Microsoft Office products and any experience with client relationship management tools. Provide examples of how you've quickly learned new systems in past roles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your enthusiasm for the role. Discuss why you want to work at Talogy and how you can contribute to their client experience goals.
How to prepare for a job interview at Talogy
✨Know the Company and Its Solutions
Before your interview, take some time to research Talogy and its solutions. Understanding their products and services will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've handled difficult situations, resolved complaints, or provided exceptional support to clients.
✨Familiarise Yourself with Relevant Tools
Since the role involves using platforms like Salesforce and OpenAir, it’s beneficial to familiarise yourself with these tools beforehand. Even if you haven't used them before, showing a willingness to learn can impress your interviewers.
✨Demonstrate Your IT Proficiency
As strong IT skills are essential for this position, be prepared to discuss your experience with Microsoft Office products and any other relevant software. Highlight your ability to quickly learn new systems, as this is crucial for success in the role.