At a Glance
- Tasks: Manage a VIP customer account and oversee international freight operations.
- Company: Established freight forwarding business in Basildon, Essex.
- Benefits: Competitive salary up to £45,000, Monday to Friday hours, and career progression.
- Other info: Supportive environment with opportunities for professional growth.
- Why this job: Lead a small team and make a real impact on customer satisfaction.
- Qualifications: Experience in Ocean, Road or Air Freight and account management skills.
The predicted salary is between 31500 - 38500 £ per year.
We are currently recruiting for an experienced Key Account Manager to join an established freight forwarding business based in Basildon, Essex.
This is an excellent opportunity for an experienced freight professional to take responsibility for managing a high-profile VIP customer account, overseeing day-to-day freight operations and leading a small team of two.
The successful candidate will be responsible for ensuring the smooth movement of international shipments, maintaining exceptional customer service standards and building a strong, long-term relationship with a key client.
Manage and develop the relationship with one key VIP customer account, acting as their main point of contact.
Oversee the end-to-end coordination of international freight shipments, including cross-trade movements.
Manage FCL (Full Container Load) and LCL (Less than Container Load) shipments.
Lead, support and manage a team of two freight operations staff.
Ensure all shipments are handled efficiently, accurately and within agreed deadlines.
Liaise with overseas agents, shipping lines, hauliers and internal departments.
Handle customer enquiries, operational issues and escalations professionally.
Monitor shipment progress and provide regular updates to the customer.
Maintain high levels of customer satisfaction and ensure agreed service standards are consistently achieved.
Oversee shipment documentation, bookings and operational processes.
Identify opportunities to improve operational efficiency and customer service.
Previous experience within Ocean, Road or Air Freight is essential.
Experience managing international freight shipments, ideally including cross-trade operations.
Knowledge of FCL and LCL shipments would be highly advantageous.
Previous experience in account management or handling key customer relationships.
Experience supervising or managing a small team would be beneficial.
Strong communication, organisational and problem-solving skills.
Ability to manage customer expectations and handle time-sensitive shipments.
A proactive, customer-focused approach with excellent attention to detail.
Competitive basic salary of up to £45,000 DOE.
Monday to Friday working hours.
Opportunity to manage a prestigious VIP customer account.
Responsibility for leading and developing a small team.
Long-term career progression within an established freight forwarding business.
Supportive and professional working environment.
- Working
Hours: Monday to Friday
- Apply Today
If you have experience within Ocean, Road or Air Freight and are looking to take the next step into a Key Account Management position, we would love to hear from you.
Contact Tallgrass Recruitment for further information or to discuss the opportunity in confidence.
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Key Account Manager – Freight Forwarding in Chelmsford employer: Tallgrass Recruitment
Join a thriving team in Stockport as a Specialist Sea Freight Import, where you will enjoy a competitive salary of up to £45,000 and a supportive work culture that prioritises employee well-being. With benefits like 25 days holiday, free private healthcare, and flexible working hours, this role offers not only professional growth opportunities but also a rewarding work-life balance. Be part of a dynamic customs team that values your expertise and fosters collaboration with customers and suppliers in the exciting field of ocean freight.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager – Freight Forwarding in Chelmsford
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Tallgrass Recruitment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Tallgrass Recruitment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Tallgrass Recruitment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Key Account Manager – Freight Forwarding in Chelmsford
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Tallgrass Recruitment:This is your chance to really connect with the team at Tallgrass Recruitment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Tallgrass Recruitment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Tallgrass Recruitment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Tallgrass Recruitment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Tallgrass Recruitment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
