At a Glance
- Tasks: Manage client shipments from booking to invoicing while ensuring top-notch customer service.
- Company: Dynamic road freight company focused on teamwork and customer satisfaction.
- Benefits: Stable hours, competitive pay, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on compliance and safety.
- Why this job: Join a fast-paced environment where you can build relationships and make an impact.
- Qualifications: Experience in logistics, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 32000 £ per year.
- Sales Operator (Road Freight Company)
- Purpose of the Role
To act as the dedicated point of contact for a portfolio of existing clients, managing the end-to-end shipment lifecycle from initial booking through to final invoicing.
The role involves delivering excellent customer service, maintaining proactive communication, and protecting commercial margins through effective cost management.
Key Responsibilities
- Act as the main point of contact for an assigned portfolio of customers, building and maintaining strong relationships.
- Keep customers updated with all relevant operational information and requests.
- Coordinate with internal teams and external transport providers to ensure collections and deliveries are completed on schedule.
- Monitor operational costs to ensure supplier charges align with customer agreements and maintain profitability throughout the shipment lifecycle.
- Administration
- Accurately enter customer orders into the Transport Management System (TMS).
- Obtain and distribute all required customs documentation to relevant stakeholders to prevent delays.
- Arrange consignments with approved suppliers, ensuring shipment details meet customer requirements.
- Provide shipment documentation as required.
- Ensure all shipments are correctly costed and charged prior to invoicing within required timescales.
- Report any changes in customer activity or business profile that may impact profitability.
- Teamwork
- Work collaboratively with colleagues to maintain high service standards and support workload balancing across the team.
- Communicate professionally and effectively with customers, suppliers, and internal stakeholders.
- Compliance
- Ensure all shipments comply with transport, customs, and environmental regulations.
- Proactively report operational issues that could impact customers or service delivery.
- Follow all company compliance policies and procedures.
- Maintain a safe working environment and report any hazards or risks.
- Additional Duties
- Undertake any other reasonable duties as requested by management.
- Assist with projects as required.
Person Specification
- Previous experience managing multiple transport shipments within a fast-paced logistics or freight forwarding environment.
- Strong customer service and relationship management skills.
- Excellent verbal and written communication skills.
- High level of accuracy with data entry, costing, and invoicing.
- Ability to identify and resolve potential issues before they impact customers.
- Self-motivated, organised, and able to prioritise workload effectively.
- Strong team player with a collaborative approach.
- Experience using Transport Management Systems (TMS).
- Good understanding of customs processes relating to road freight.
Desirable
- Knowledge of transport, customs, and environmental regulations.
- Full UK driving licence
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operator (Road Freight) in Tamworth
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Tall Grass Recruitment.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Tall Grass Recruitment. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Sales Operator (Road Freight) in Tamworth
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Tall Grass Recruitment, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Tall Grass Recruitment and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Tall Grass Recruitment. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Tall Grass Recruitment
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Tall Grass Recruitment.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Tall Grass Recruitment.
