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- Tasks: Drive new customer acquisition and optimise sales channels for maximum efficiency.
- Company: Join TalkTalk, a Top 50 Inclusive Employer in the UK.
- Benefits: Flexible working, generous holiday, private healthcare, and free broadband.
- Why this job: Make a real impact in a fast-paced, dynamic environment with creative collaboration.
- Qualifications: Strong analytical skills and experience in sales optimisation.
- Other info: Enjoy a culture of inclusion and innovation with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: London/Manchester
The Senior Trading Manager Acquisition is responsible for the commercial efficiency of our new customer acquisition trading KPI, from sale through to connection and bill payment. You will optimise the sales channel mix through online and agent channel sales. You will have strong analytical skills and experience in using data to change the end-to-end sales journey to maximise conversion of available demand; be that demand an online visit to the sales website, an inbound or outbound call, or a face-to-face sales interaction. You will work to define Insight and Analytics requirements to benchmark changes in performance with price-proposition, sales channel mix and online content changes. Strong stakeholder management is key, both internal with Tech development squads and external partners such as online affiliates.
The Commercial Team plays a crucial role in driving the financial success of TalkTalk Consumer, by managing revenue generating activities, business strategy and customer/supplier relationships. We understand the market context, influence better commercial outcomes and interlink Consumer KPI through the customer lifecycle to balance trading risks and opportunities. Our industry is fast paced, reactive and ever changing, which means we can never stand still and need to keep evolving to stay ahead of the competition. So, if you enjoy being challenged to think differently and creatively, and like collaborating with like-minded people then we’re looking forward to welcoming you into the team!
Role Expectation
- Responsible for the commercial efficiency of our new customer acquisition trading KPI, from sale through to connection and bill payment.
- Optimise the sales channel mix through both online (direct / affiliate) and agent channel sales.
- Develop online sales growth opportunities; creating, executing, and optimising online trading plans.
- Own the online acquisition conversion and new customer margin KPI.
- Accountable for driving sales operations to improve agent sales channel conversion rates.
- Manage the day-to-day relationship with affiliate partners (for example AWIN and GiftCloud).
- Drive changes to online content to support positioning of offers and other promotional activity.
- Track content changes / campaigns / banners and their impact on click-through rates and acquisition sales.
- Ensure the acquisition web pages are kept up to date with the correct offers, banners and product / brands.
- Accountable for making the acquisition content changes to enable the Digital Marketing team to maximise SEO, PPC and other marketing techniques.
- Ensure the online strategy is aligned with the Paid, Display, Social and Affiliate marketing strategies.
- Responsible for interlock with online development squads on roadmap development and supply of trading campaign briefs.
Highly organised, very numerate, and behave with a high level of integrity, honesty, respect, and empathy. Prepared to make decisions and recommendations for improvement and being responsible for outcomes. Excellent communication and collaborating skills.
Be Yourself. Make an Impact. Join Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself. We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer
- Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection.
- Collaborative office spaces designed for creative thinking and innovation.
- Free on-site parking at our offices.
- Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!).
- Private healthcare for all employees.
- Competitive pension scheme and performance-related bonus opportunities.
- Free broadband for all employees.
- Life event gifts – celebrating milestones like marriages and births.
- Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations.
- Salary sacrifice scheme – save on dental, gym, and more.
- Big retail and leisure discounts.
- 3 paid volunteering days a year – because making a difference matters to us too.
Senior Trading Manager Acquisition employer: TalkTalk
Contact Detail:
TalkTalk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Trading Manager Acquisition
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in customer acquisition. This will help you tailor your answers and show that you're genuinely interested in joining the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the role of Senior Trading Manager Acquisition. Highlight your analytical skills and how you've used data to drive sales success in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our dynamic team at TalkTalk.
We think you need these skills to ace Senior Trading Manager Acquisition
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Trading Manager Acquisition role. Highlight your analytical skills and experience with data-driven decision-making, as these are key for optimising sales channels.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've improved sales processes or managed stakeholder relationships in the past.
Showcase Your Collaborative Spirit: We love teamwork! In your application, mention any experiences where you’ve successfully collaborated with different teams or partners to achieve a common goal. This will resonate well with our culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TalkTalk
✨Know Your Numbers
As a Senior Trading Manager Acquisition, you'll need to demonstrate your strong analytical skills. Brush up on key metrics related to customer acquisition and sales conversion rates. Be ready to discuss how you've used data in the past to optimise sales strategies.
✨Showcase Your Stakeholder Management Skills
This role requires excellent communication and collaboration with both internal teams and external partners. Prepare examples of how you've successfully managed relationships in previous roles, especially in fast-paced environments. Highlight any experience you have with affiliate partners or tech development squads.
✨Be Ready to Discuss Online Strategies
Since the role involves optimising online sales channels, come prepared with insights on current trends in digital marketing. Think about how you would align online strategies with paid, display, social, and affiliate marketing. Share any successful campaigns you've led or contributed to.
✨Emphasise Your Adaptability
The industry is ever-changing, so it's crucial to show that you can think creatively and adapt quickly. Prepare to discuss times when you've had to pivot your strategy or approach based on market changes. This will demonstrate your ability to thrive in a dynamic environment.
