Senior Stakeholder Engagement Manager

Overview

TalkTalk’s vision is to be the most recommended Wi-Fi provider in the UK by 2028 with a growing, profitable base. Success requires that we simplify what we do, who we do it with, and reduce the cost of how we do it. TalkTalk is the uncomplicated way to get excellent in-home Wi-Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry. Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This is enabled by a technology platform that leverages data to drive innovation, decision-making, and automation, ultimately providing a more cost-efficient service for our customers.

Role Purpose

Are you a natural connector, a relationship-builder, and a champion for clear, honest communication? As our Senior Stakeholder Engagement Manager, you’ll be at the heart of our mission—building bridges with everyone from regulators to politicians, and making sure TalkTalk’s story is heard, understood, and celebrated.

Main Responsibilities

• Engagement with key external stakeholders—regulators, government, industry bodies, and partners—making sure TalkTalk’s voice is front and centre.
• Build and nurture relationships that protect and promote our business, always with a smile and a solution.
• Advise senior leaders on policy, regulatory, and reputational issues, translating complexity into clear, actionable guidance.
• Spot opportunities for collaboration and influence, and lead on campaigns that make a real difference.
• Work closely with Communications, Legal, and Commercial colleagues to ensure our messaging is joined up and impactful.
• Represent TalkTalk at industry events, forums, and meetings; while keeping your finger on the pulse of regulatory and policy developments, sharing insights and recommendations with the business.
• Develop and deliver stakeholder engagement plans that support business priorities and transformation projects.
• Coordinate responses to regulatory consultations and policy campaigns, ensuring TalkTalk’s perspective is heard.
• Track and report on engagement activities, providing regular updates to leadership.
• Proactively identify risks and opportunities in the external environment, keeping the business one step ahead.
• Mentor and support junior team members, helping them grow their stakeholder engagement skills.

Knowledge, Skills & Experience

• Knowledge: Deep understanding of stakeholder engagement, public affairs, or regulatory communications. Detailed knowledge of the regulatory framework within which TalkTalk operates is highly desirable.
• Skills: Confident communicator, able to build rapport at all levels. Skilled at distilling complex issues into clear, compelling messages. Strong commercial acumen and ability to give actionable advice. Organised, proactive, and always looking for ways to add value.
• Experience: Experience working alongside senior executives is highly desirable. A communicator with ideally 10+ years’ experience either in-house or as a consultant. Comfortable juggling different stakeholders at the same time.

Behaviours / Values Fit

• Positive, collaborative, and ready to make an impact.
• A pragmatic team-player who isn’t afraid to challenge colleagues.
• Focused on delivering for our customers and colleagues.

Be Yourself. Make an Impact. Join Us.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.

We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection.
• Collaborative office spaces designed for creative thinking and innovation.
• Free on-site parking at our offices.
• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!).
• Private healthcare for all employees.
• Competitive pension scheme and performance-related bonus opportunities.
• Free broadband for all employees.
• Life event gifts – celebrating milestones like marriages and births.
• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations.
• Salary sacrifice scheme – save on dental, gym, and more.
• Big retail and leisure discounts.
• 3 paid volunteering days a year – because making a difference matters to us too.