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For Companies At a Glance
- Tasks: Lead the design process for TalkTalk's website, enhancing user experience and driving innovation.
- Company: Join TalkTalk, a dynamic challenger brand committed to diversity and inclusion in the workplace.
- Benefits: Enjoy flexible hybrid working, generous holiday leave, private healthcare, and discounts on retail and leisure.
- Why this job: Be part of a creative team that values your input and champions customer insights for impactful design.
- Qualifications: Proven experience in UX/UI design, storytelling, and collaboration with product teams is essential.
- Other info: Opportunity to manage and mentor junior designers while contributing to a positive team culture.
The predicted salary is between 42000 - 84000 £ per year.
Overview
TalkTalk is a challenger brand. This is a unique opportunity for an experienced Product Designer to disrupt and innovate by designing new and unique products and services. You’ll be part of an empowered product team, responsible for the TalkTalk website user experience across all interactions. We’re looking for a Product Designer who has past experience of UX and UI, Research, Service Design and Insight and Analytics. Working in partnership with a Product Owner and Engineer, you’ll be responsible for the full design process from Discovery through to Delivery. You’ll embed the design process in your squad, champion the product and achieve the most valuable design across Customer, Commercial and Tech. You’ll be a design leader, natural collaborator and have proven experience of designing and continually improving websites.
Skills, Knowledge & Experience
- A portfolio is required
- Experience of designing web products and services including full end-to-end journeys
- Evidence of solving complex design problems and implementing brilliant solutions
- Experience of storytelling, compelling product narratives and visually appealing presentations to communicate your design ideas and influence stakeholders
- Collaboration skills and ability to work well with engineers, product managers, insights / analytics and other key stakeholders
- Stay up to date with industry trends, emerging technologies and best practices in product design. Desire to continually improve and find ways of doing things better
- Experience of working with a product manager to feed the product backlog with features that add value
- Design systems, systems thinking and ability to think outside of one time use cases is required
- Significant knowledge of accessibility and inclusion related to design
- Able to work well with engineers, create effective design documentation and ship product increments
- Facilitate Discovery sessions including design thinking workshops and ideation sessions to foster creativity and generate innovative / disruptive ideas
- Validate product concepts through experimentation and iterative testing, gathering feedback from customers and stakeholders
- Advocate for the voice of the customer and ensure design decisions are driven by customer insights and data
- Ability to plan and estimate the size of design work
- Ensure our products and services align with our brand identity
- Commercial acumen – understanding of customers, market, able to align design process to business outcomes
- Part of the Design Leadership team and contribute to a positive, high-performing team. Responsible to line management of 2-3 designers, supporting them with their development
Be Yourself. Make an Impact. Join Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer
- Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
- Collaborative office spaces designed for creative thinking and innovation
- Free on-site parking at our offices
- Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
- Private healthcare for all employees
- Competitive pension scheme and performance-related bonus opportunities
- Free broadband for all employees
- Life event gifts – celebrating milestones like marriages and births
- Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
- Salary sacrifice scheme – save on dental, gym, and more
- Big retail and leisure discounts
- 3 paid volunteering days a year – because making a difference matters to us too
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Product Management and Design
- Industries: Telecommunications, Utilities, and Internet Marketplace Platforms
Note: This description reflects current responsibilities and qualifications for the role; postings about other roles or locations are not part of the required information.
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Senior Product Designer (Web) employer: TalkTalk
Contact Detail:
TalkTalk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Designer (Web)
✨Tip Number 1
Familiarise yourself with TalkTalk's brand identity and values. Understanding their mission and how they position themselves as a challenger brand will help you align your design philosophy with their goals during interviews.
✨Tip Number 2
Prepare to discuss your past projects in detail, especially those that involved complex design problems. Be ready to explain your design process, the challenges you faced, and how you collaborated with cross-functional teams to achieve successful outcomes.
✨Tip Number 3
Showcase your knowledge of current industry trends and emerging technologies in product design. Being able to discuss how these trends can be applied to enhance user experience on the TalkTalk website will demonstrate your proactive approach and passion for the field.
✨Tip Number 4
Be prepared to share examples of how you've validated product concepts through experimentation and user feedback. This will highlight your commitment to a user-centred design approach and your ability to advocate for the voice of the customer.
We think you need these skills to ace Senior Product Designer (Web)
Some tips for your application 🫡
Showcase Your Portfolio: Make sure to include a well-organised portfolio that highlights your best work in web product design. Focus on showcasing end-to-end journeys and complex design problems you've solved, as this role requires significant experience in these areas.
Tailor Your CV: Customise your CV to reflect the skills and experiences mentioned in the job description. Emphasise your collaboration with product managers and engineers, as well as your experience in facilitating Discovery sessions and validating product concepts.
Craft a Compelling Cover Letter: Write a cover letter that tells your story and explains why you're passionate about the role at TalkTalk. Highlight your understanding of customer insights and how you can advocate for the voice of the customer in your design process.
Prepare for Design Challenges: Be ready to discuss your design process and how you approach problem-solving during interviews. Think about examples where you've used data and customer feedback to drive design decisions, as this will be crucial in demonstrating your fit for the role.
How to prepare for a job interview at TalkTalk
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your best work. Focus on projects that demonstrate your experience in UX and UI design, as well as your ability to solve complex design problems.
✨Prepare for Collaboration Questions
Expect questions about how you collaborate with product managers and engineers. Be ready to share specific examples of successful teamwork and how you’ve contributed to the design process in a squad setting.
✨Demonstrate Your Design Process
Be prepared to discuss your design process from Discovery to Delivery. Talk about how you validate product concepts through experimentation and how you gather feedback from customers and stakeholders.
✨Stay Current with Industry Trends
Show that you’re up to date with the latest trends and best practices in product design. Mention any recent technologies or methodologies you’ve explored and how they could benefit the company’s design efforts.
