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- Tasks: Design and improve user experiences across web and app, focusing on customer journeys.
- Company: Join TalkTalk, a Top 50 Inclusive Employer in the UK.
- Benefits: Flexible hybrid working, generous holiday package, private healthcare, and retail discounts.
- Why this job: Make a real impact by enhancing customer experiences and reducing friction points.
- Qualifications: Proven UX/Product Design experience, strong communication skills, and proficiency in Figma.
- Other info: Dynamic, collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We’re looking for a confident, delivery-focused UX Designer to join us on a 6‑month fixed‑term contract, focused on improving our service and retention experiences across web and app.
This Role Is Ideal For Someone Who:
- Can quickly understand complex service journeys
- Designs with empathy and behavioural insight
- Thrives in a fast‑moving environment
- Balances quality with pragmatism
You’ll Be Working On Journeys That Help Customers:
- Self‑serve confidently
- Resolve issues smoothly
- Understand their products clearly
- Feel supported during moments of friction
- Stay with us because the experience works
This is an autonomous role – we need someone who can plug in quickly and deliver impact from early on.
What You’ll Be Doing:
- Designing and improving end‑to‑end service and retention journeys
- Identifying friction points within existing customer flows
- Creating wireframes, journey maps, and prototypes for iterative testing
- Collaborating closely with Product, Engineering, Care and Research
- Designing within existing design system constraints
- Balancing short‑term quick wins with longer‑term experience improvements
- Presenting work clearly and confidently to stakeholders
- Contributing to design critiques and team collaboration
What We’re Looking For:
Must‑Have:
- Proven experience in UX / Product Design
- Strong journey and systems thinking
- Experience designing complex service flows
- Ability to simplify high‑friction or high‑emotion interactions
- Confident working under time constraints
- Experience working in cross‑functional product teams
- Proficiency in Figma
- Strong communication skills
Highly Desirable:
- Experience in telecoms, utilities, fintech, insurance or subscription services
- Experience designing for both web and native app
- Experience improving retention or reducing contact drivers
- Familiarity with behavioural design principles
How We Work:
- Delivery‑focused and outcome‑driven
- Research‑informed but pragmatic
- Honest and constructive in feedback
- Low‑ego, collaborative team culture
- Supportive but autonomous
What Success Looks Like:
- Confidently own and ship improvements to key service journeys
- Learn, grow, and develop your skills as a designer/communicator
- Reduce friction in priority retention moments
- Contribute positively to team critiques and collaboration
- Support the wider design team by delivering at pace
- Leave behind clear documentation and rationale for future iteration
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself. We’re not your traditional 9‑5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer:
- Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
- Collaborative office spaces designed for creative thinking and innovation
- Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
- Private healthcare for all employees
- Competitive pension scheme and performance‑related bonus opportunities
- Free broadband for all employees
- Life event gifts – celebrating milestones like marriages and births
- Inclusive employee networks – open to all, supporting peer connection and thought‑provoking conversations
- Salary sacrifice scheme – save on dental, gym, and more
- Big retail and leisure discounts
- 3 paid volunteering days a year – because making a difference matters to us too
UX Designer in Salford employer: TalkTalk
Contact Detail:
TalkTalk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Designer in Salford
✨Tip Number 1
Get your portfolio in shape! Make sure it showcases your best work, especially projects that highlight your ability to simplify complex service flows. We want to see how you think and design, so include case studies that explain your process.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, and don’t be shy about asking for insights into the company culture. We love seeing candidates who are genuinely interested in us and what we do.
✨Tip Number 3
Prepare for the interview by practising your presentation skills. You’ll need to present your work clearly and confidently, so run through your projects with a friend or in front of a mirror. We want to see your passion and clarity!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team and making an impact.
We think you need these skills to ace UX Designer in Salford
Some tips for your application 🫡
Show Your UX Passion: When you're writing your application, let your passion for UX design shine through! Share specific examples of projects you've worked on that demonstrate your ability to improve user experiences and solve complex problems.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your experience with journey mapping and wireframing, and don’t forget to mention any relevant tools like Figma that you’re proficient in. We want to see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences. Remember, we’re looking for someone who can communicate effectively, so show us you can do just that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at TalkTalk
✨Understand the User Journey
Before your interview, take some time to map out potential user journeys relevant to the role. Think about how you would identify friction points and improve service flows. This will show your understanding of the complexities involved and your ability to think critically about user experience.
✨Showcase Your Design Process
Be prepared to discuss your design process in detail. Bring examples of wireframes, journey maps, or prototypes you've created in the past. Highlight how you iterated based on feedback and testing, as this aligns with the collaborative and outcome-driven culture they value.
✨Communicate Confidently
Practice presenting your work clearly and confidently. You might be asked to present a case study or your portfolio, so ensure you can articulate your design decisions and the rationale behind them. Strong communication skills are a must for this role, so make sure you demonstrate that during the interview.
✨Emphasise Collaboration
Since the role involves working closely with cross-functional teams, be ready to discuss your experiences collaborating with product, engineering, and research teams. Share specific examples of how you contributed to team critiques and how you’ve balanced quality with pragmatism in your previous projects.