Head of Networks in Salford

About The Team

The Commercial team plays a critical role in driving growth, profitability and market competitiveness by balancing customer needs with financial objectives while navigating competitive and regulatory pressures. Reporting into the Commercial Director, the Head of Networks will lead all commercial and strategic relationships with wholesale broadband network providers, ensuring the company optimises access, pricing and service quality across multiple network partners. The role focuses on securing cost‑effective, high‑performing network supply partnerships to underpin the company's retail broadband growth, customer experience and profitability objectives.

Your Responsibilities

• Own and manage all wholesale broadband partner relationships working closely with PXC colleagues (e.g. Openreach, CityFibre, Community Fibre, Freedom Fibre, Netomnia).
• Input TalkTalk requirements to PXC contract negotiations covering pricing, service level agreements, and innovation partnerships.
• Develop and implement the network strategy to ensure competitive cost‑per‑line and access to the latest broadband technologies.
• Oversee performance management of network supply – uptime, install success rates, repair times, and escalation handling.
• Liaise with Finance and Product teams to forecast line costs, rebates and capex requirements.
• Work closely with Product and Technology teams to ensure coverage data and network capabilities inform product positioning and pricing.
• Provide deep telco commercial expertise on projects led by other teams where required, representing the Commercial team to ensure a long‑term, strategic view is put forward.
• Provide leadership and coaching to direct reports to deliver company, network and broader commercial strategy and objectives.

Knowledge, Skills & Experience

• Strong market knowledge and understanding of network supplier landscape, customer preferences, emerging trends and competitor activities to shape the Network commercial strategy and execution.
• High calibre individual with strong commercial acumen and negotiation ability, excellent analytical and numeracy skills to support solid commercial decision making.
• Ability to build multi‑level relationships across TalkTalk and the gravitas to command respect when presenting to Senior Management and external suppliers.
• Excellent stakeholder management, clear and concise communication and ability to work with other business functions to ensure cross‑functional success.
• Ability to visualise an opportunity and communicate to stakeholders and contributors; includes ability to create business plans and models for C‑suite review and evaluation.
• Proven agent of change, able to organise, coordinate and deliver in complexity; strong background in delivery and implementation of complex cross‑functional initiatives.
• Capable of bringing new ideas, being disruptive and having a degree of pace and urgency.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection.
• Collaborative office spaces designed for creative thinking and innovation.
• Free on‑site parking at our offices.
• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!).
• Private healthcare for all employees.
• Competitive pension scheme and performance‑related bonus opportunities.
• Free broadband for all employees.
• Life event gifts – celebrating milestones like marriages and births.
• Inclusive employee networks – open to all, supporting peer connection and thought‑provoking conversations.
• Salary sacrifice scheme – save on dental, gym, and more.
• Big retail and leisure discounts.
• 3 paid volunteering days a year – because making a difference matters to us too.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself. We’re not your traditional 9‑5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.