At a Glance
- Tasks: Lead change initiatives and ensure smooth transitions within operations.
- Company: Dynamic organisation focused on innovation and collaboration.
- Benefits: Flexible hybrid working, generous holiday allowance, and private healthcare.
- Other info: Great opportunities for personal growth and development in a vibrant workplace.
- Why this job: Make a real impact by driving successful change in a supportive environment.
- Qualifications: Experience in change management and familiarity with methodologies like ADKAR.
The predicted salary is between 50000 - 65000 £ per year.
As Change Lead you’ll be key to business success by enabling the smooth implementation of change within the Operation.
You’ll work closely with our Quality and MI teams to understand resource requirements and agree success criteria/standards required to successfully adopt change within the Operation
Getting up to speed quickly is vital, drawing on technical and operational subject matter experts for support, but ultimately owning the responsibility for successful delivery of the change and ensuring operational readiness.
You’ll be hands on, delivering required documentation and the supporting framework to ensure the workforce have the necessary support and training to succeed and transition into BAU.
How will I add value in this role?
- Maintain an accurate view of change roadmap
- Identify forthcoming change which is likely to impact the operation, getting actively involved in feasibility discussions to shape early.
- Clarify operational requirements and maintain accurate traceability of source and delivery status
- Work with subject matter experts and leadership to ensure requirements are well defined
- Work with operational leadership to define standard requirements necessary to land change successfully
- Actively work with Business Analyst / Solutions Architects to ensure change documentation (BRDs, PIDs etc…) reflect operational requirements
- Provide final approval before movement into build/deployment phases
- Identify operational readiness and understand/resolve challenges (e. g.
Unclear objectives/outcomes, Conflicting requirements, Capacity/resource or risk to BAU performance, Scope creep and slippage)
- Agree and set success criteria and user readiness requirements
- Define testing plans and work with the operation to support execution during UAT
- Communicate change roadmap and status across management and the wider operation
- Maintain change log including approval outcomes/decisions, accepted risks, realised benefits and/or workarounds.
What do I need in order to deliver this role?
- Change Management and SDLC experience
- Good grasp of change methodologies e. g. ADKAR, Kotters, 7S etc…
- Experience using process mapping tools
It would be great to also have
- ITIL Foundation
- Share Point, MS Teams and MS Planner experience
- The Benefits
- Our hybrid working policy offers you flexibility to work from home as well as connecting with your colleagues in one of our accessible and collaborative office spaces
- A starting holiday allowance of 25 days holiday and up to 10 extra days* leave via our holiday purchase scheme
- Flex30, an additional 30 hours* of leave every year for you to use how you wish
- Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus
- Free broadband for all employees plus gifts for major life events such as marriages and births
- #J-18808-Ljbffr
Change Lead in Salford employer: TalkTalk
Talktalk is an excellent employer that values innovation and collaboration, providing a dynamic work environment in Salford. Employees benefit from comprehensive training programmes, opportunities for career advancement, and a culture that encourages creativity and teamwork. With a focus on employee well-being and a commitment to delivering exceptional customer experiences, Talktalk stands out as a rewarding place to build a meaningful career in the telecommunications industry.
