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For Companies At a Glance
- Tasks: Lead daily operations for product teams, ensuring smooth workflows and effective communication.
- Company: Join TalkTalk, a dynamic digital team focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible working options, collaborative culture, and opportunities for personal growth.
- Why this job: Be the driving force behind innovative digital products that impact customers positively.
- Qualifications: Experience in Product Operations, collaboration with design and engineering, and familiarity with agile practices required.
- Other info: Get involved in exciting projects and help shape the future of digital experiences.
The predicted salary is between 36000 - 60000 £ per year.
About the role
We’re looking for a brilliant Product Operations Lead to join our Digital team at TalkTalk. You’ll be the operational heartbeat of our product organisation - making sure we’re set up to deliver at pace, with clarity and consistency. This role is all about enabling our digital product managers to do their best work by joining the dots across teams, managing dependencies, ensuring the right frameworks and tools are in place, and helping us scale well. You’ll work closely with our design and engineering teams to make sure work flows smoothly. You’ll help us plan better, prioritise smarter, and land great digital experiences for our customers across web and app.
What you’ll be doing
- Run the rhythm of the team: Own the day-to-day operations across the product function - tools, processes, governance, planning cycles, and communication.
- Set us up to scale: Create and embed consistent frameworks for product development, prioritisation, and road mapping across teams.
- Work across the business: Partner with design, engineering, marketing, CX, and commercial to make sure we’re aligned, connected, and delivering end-to-end.
- Own our toolset: Be the go-to product management expert for our product stack - Jira, ADO, Confluence, Product Board and more. Ensuring it’s well-structured and actually works for the team.
- Map dependencies and unblock teams: Spot cross-team overlaps and make sure teams are connected and working with shared context.
- Drive product performance: Help define and track KPIs across our digital journeys to measure the impact of our roadmap and inform prioritisation.
- Get stuck into special projects: Whether it’s helping shape a go-to-market plan with marketing or standing up a new operating model, you’ll flex where needed to keep momentum high.
What we’re looking for
- Strong experience in a Product Operations role, ideally within a digital-first organisation.
- Strong experience collaborating with Design and engineering teams, ensuring alignment and workflows are operating well.
- Hands-on experience with web and app development environments - you’re comfortable getting into the detail when it comes to how things are built and delivered.
- A confident communicator and collaborator - able to influence without authority and bring clarity to complex situations.
- Experience creating structure and efficiency across product teams through repeatable processes and tools.
- A proactive doer who spots gaps, joins dots, and gets stuck in to solve problems before they become blockers.
- Familiar with agile, lean, and modern product development practices - and know how to make them stick.
- Experience working with tools like Confluence, ADO, Asana, ProductBoard, Figma (or similar).
Contact Detail:
TalkTalk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Operations Lead
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Jira, ADO, and Confluence. Being well-versed in these platforms will not only help you understand the role better but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with professionals in product operations or related fields. Engaging with others who have experience in digital-first organisations can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Showcase your ability to collaborate across teams by preparing examples of past experiences where you successfully managed dependencies and improved workflows. This will highlight your fit for the role and your proactive approach to problem-solving.
✨Tip Number 4
Stay updated on modern product development practices like agile and lean methodologies. Understanding these concepts will not only prepare you for the role but also allow you to speak confidently about how you can contribute to the team's success.
We think you need these skills to ace Product Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Product Operations, especially within digital-first organisations. Emphasise your collaboration with design and engineering teams, as well as your hands-on experience with web and app development.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your skills align with the responsibilities outlined in the job description. Mention specific tools you've used, like Jira or Confluence, to demonstrate your expertise.
Showcase Problem-Solving Skills: Provide examples of how you've identified gaps and implemented solutions in previous roles. This could be through structured processes or tools that improved team efficiency, which is crucial for the Product Operations Lead position.
Highlight Communication Skills: Since the role requires strong communication and collaboration abilities, include instances where you've influenced teams or clarified complex situations. This will show your potential to thrive in a cross-functional environment.
How to prepare for a job interview at TalkTalk
✨Showcase Your Product Operations Experience
Be prepared to discuss your previous roles in product operations, especially within digital-first organisations. Highlight specific examples where you successfully managed dependencies and improved workflows across teams.
✨Demonstrate Your Tool Proficiency
Familiarise yourself with the tools mentioned in the job description, such as Jira, ADO, and Confluence. Be ready to explain how you've used these tools to enhance team collaboration and streamline processes in your past roles.
✨Communicate Clearly and Confidently
As a Product Operations Lead, you'll need to influence without authority. Practice articulating your thoughts clearly and confidently, especially when discussing complex situations or proposing solutions to potential blockers.
✨Prepare for Cross-Team Collaboration Questions
Expect questions about how you would work with design, engineering, and marketing teams. Think of examples where you've successfully aligned different departments towards a common goal and how you ensured smooth communication between them.
