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- Tasks: Lead daily operations for product teams, ensuring smooth workflows and effective communication.
- Company: Join TalkTalk, a dynamic digital team focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible working options, collaborative culture, and opportunities for personal growth.
- Why this job: Be at the heart of product innovation, driving impactful digital experiences for customers.
- Qualifications: Experience in Product Operations, collaboration with design and engineering, and familiarity with agile practices required.
- Other info: Opportunity to work on special projects and shape go-to-market strategies.
The predicted salary is between 42000 - 84000 £ per year.
We’re looking for a brilliant Product Operations Lead to join our Digital team at TalkTalk. You’ll be the operational heartbeat of our product organisation - making sure we’re set up to deliver at pace, with clarity and consistency.
This role is all about enabling our digital product managers to do their best work by joining the dots across teams, managing dependencies, ensuring the right frameworks and tools are in place, and helping us scale well.
You’ll work closely with our design and engineering teams to make sure work flows smoothly. You’ll help us plan better, prioritise smarter, and land great digital experiences for our customers across web and app.
What you’ll be doing:
- Run the rhythm of the team: Own the day-to-day operations across the product function - tools, processes, governance, planning cycles, and communication.
- Set us up to scale: Create and embed consistent frameworks for product development, prioritisation, and road mapping across teams.
- Work across the business: Partner with design, engineering, marketing, CX, and commercial to make sure we’re aligned, connected, and delivering end-to-end.
- Own our toolset: Be the go-to product management expert for our product stack - Jira, ADO, Confluence, Product Board and more. Ensuring it’s well-structured and actually works for the team.
- Map dependencies and unblock teams: Spot cross-team overlaps and make sure teams are connected and working with shared context.
- Drive product performance: Help define and track KPIs across our digital journeys to measure the impact of our roadmap and inform prioritisation.
- Get stuck into special projects: Whether it’s helping shape a go-to-market plan with marketing or standing up a new operating model, you’ll flex where needed to keep momentum high.
What we’re looking for:
- Strong experience in a Product Operations role, ideally within a digital-first organisation.
- Strong experience collaborating with Design and engineering teams, ensuring alignment and workflows are operating well.
- Hands-on experience with web and app development environments - you’re comfortable getting into the detail when it comes to how things are built and delivered.
- A confident communicator and collaborator - able to influence without authority and bring clarity to complex situations.
- Experience creating structure and efficiency across product teams through repeatable processes and tools.
- A proactive doer who spots gaps, joins dots, and gets stuck in to solve problems before they become blockers.
- Familiar with agile, lean, and modern product development practices - and know how to make them stick.
- Experience working with tools like Confluence, ADO, Asana, ProductBoard, Figma (or similar).
Product Operations Lead employer: TalkTalk
Contact Detail:
TalkTalk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Operations Lead
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Jira, ADO, and Confluence. Being well-versed in these platforms will not only help you understand the role better but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with professionals in product operations or related fields. Engaging with others who have experience in digital-first organisations can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Showcase your ability to collaborate across teams by preparing examples of past experiences where you successfully managed dependencies and improved workflows. This will highlight your skills in communication and problem-solving, which are crucial for this role.
✨Tip Number 4
Stay updated on the latest trends in agile and lean product development practices. Being knowledgeable about current methodologies will not only enhance your understanding but also position you as a proactive candidate who is ready to contribute to the team's success.
We think you need these skills to ace Product Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Product Operations, especially within digital-first organisations. Emphasise your collaboration with design and engineering teams, as well as your hands-on experience with web and app development.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your skills align with the responsibilities outlined in the job description. Mention specific tools you’ve used, like Jira or Confluence, to demonstrate your expertise.
Showcase Problem-Solving Skills: Provide examples of how you've identified gaps and implemented solutions in previous roles. Highlight your proactive approach and ability to drive product performance through effective processes and frameworks.
Highlight Communication Skills: Since the role requires strong communication and collaboration, include instances where you've influenced teams or clarified complex situations. This will show that you can effectively work across various departments.
How to prepare for a job interview at TalkTalk
✨Showcase Your Product Operations Experience
Be prepared to discuss your previous roles in product operations, especially within digital-first organisations. Highlight specific examples where you successfully managed dependencies and improved workflows between teams.
✨Demonstrate Your Tool Proficiency
Familiarise yourself with the tools mentioned in the job description, such as Jira, Confluence, and Product Board. Be ready to explain how you've used these tools to enhance team collaboration and efficiency in past projects.
✨Communicate Clearly and Confidently
As a Product Operations Lead, you'll need to influence without authority. Practice articulating your thoughts clearly and confidently, especially when discussing complex situations or processes. This will showcase your ability to bring clarity to the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle cross-team challenges. Prepare scenarios where you identified gaps and implemented solutions, demonstrating your proactive approach to overcoming obstacles.
