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- Tasks: Drive customer acquisition efficiency and optimise sales channels for maximum conversion.
- Company: Join TalkTalk, a top inclusive employer committed to diversity and innovation.
- Benefits: Enjoy flexible working, generous holidays, private healthcare, and big discounts.
- Why this job: Make a real impact in a fast-paced environment while collaborating with creative minds.
- Qualifications: Strong analytical skills and experience in sales optimisation required.
- Other info: Dynamic workplace culture that values your individuality and offers excellent career growth.
The predicted salary is between 43200 - 72000 £ per year.
The Senior Trading Manager Acquisition is responsible for the commercial efficiency of our new customer acquisition trading KPI, from sale through to connection and bill payment. You will optimise the sales channel mix through online and agent channel sales.
You will have strong analytical skills and experience in using data to change the end-to-end sales journey to maximise conversion of available demand; be that demand an online visit to the sales website, an inbound or outbound call, or a face-to-face sales interaction. You will work to define Insight and Analytics requirements to benchmark changes in performance with price-proposition, sales channel mix and online content changes.
Strong stakeholder management is key, both internal with Tech development squads and external partners such as online affiliates.
The Commercial Team plays a crucial role in driving the financial success of TalkTalk Consumer, by managing revenue generating activities, business strategy and customer/supplier relationships. We understand the market context, influence better commercial outcomes and interlink Consumer KPI through the customer lifecycle to balance trading risks and opportunities.
Our industry is fast paced, reactive and ever changing, which means we can never stand still and need to keep evolving to stay ahead of the competition. So, if you enjoy being challenged to think differently and creatively, and like collaborating with like-minded people then we’re looking forward to welcoming you into the team!
Role Expectation
- Responsible for the commercial efficiency of our new customer acquisition trading KPI, from sale through to connection and bill payment. You will optimise the sales channel mix through both online (direct / affiliate) and agent channel sales.
- Responsible for developing online sales growth opportunities; creating, executing, and optimising online trading plans. Own the online acquisition conversion and new customer margin KPI.
- Accountable for driving sales operations to improve agent sales channel conversion rates. This may be through harvesting prospect data from online visitors where the sale was not completed online, leveraging systems such as SaleCycle to drive next best action (be that an inbound or outbound call, or a face-to-face interaction).
- Manage the day-to-day relationship with affiliate partners (for example AWIN and GiftCloud).
- Drive changes to online content to support positioning of offers and other promotional activity. Tracking content changes / campaigns / banners and their impact on click-through rates and acquisition sales.
- Responsible for ensuring the acquisition web pages are kept up to date with the correct offers, banners and product / brands.
- Accountable to making the acquisition content changes to enable the Digital Marketing team to maximise SEO, PPC and other marketing techniques. Ensure the online strategy is aligned with the Paid, Display, Social and Affiliate marketing strategies.
- Responsible for interlock with online development squads on roadmap development and supply of trading campaign briefs.
Highly organised, very numerate, behave with high level of integrity, honesty, respect, and empathy. Prepared to make decisions and recommendations for improvement and being responsible for outcomes. Excellent communication and collaborating skills.
Be Yourself. Make an Impact. Join Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer
- Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection.
- Collaborative office spaces designed for creative thinking and innovation.
- Free on-site parking at our offices.
- Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!).
- Private healthcare for all employees.
- Competitive pension scheme and performance-related bonus opportunities.
- Free broadband for all employees.
- Life event gifts – celebrating milestones like marriages and births.
- Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations.
- Salary sacrifice scheme – save on dental, gym, and more.
- Big retail and leisure discounts.
- 3 paid volunteering days a year – because making a difference matters to us too.
Senior Trading Manager Acquisition in Manchester employer: TalkTalk
Contact Detail:
TalkTalk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Trading Manager Acquisition in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer acquisition. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the role of Senior Trading Manager Acquisition. Highlight your analytical skills and how you've used data to drive sales success in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and contributing to our mission.
We think you need these skills to ace Senior Trading Manager Acquisition in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Trading Manager Acquisition. Highlight your analytical skills and experience in optimising sales channels, as these are key for us. We want to see how you can drive commercial efficiency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your understanding of the customer acquisition journey and how you’ve successfully managed stakeholder relationships in the past. We love a good story that shows your impact!
Showcase Your Data Skills: Since this role is all about using data to enhance sales performance, make sure to include specific examples of how you've used data analytics in previous roles. We’re keen to see how you’ve driven results through data-driven decisions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at TalkTalk
✨Know Your Numbers
As a Senior Trading Manager Acquisition, you'll need to demonstrate your analytical prowess. Brush up on key metrics related to customer acquisition and sales conversion rates. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Stakeholder Management Skills
This role requires strong stakeholder management, so prepare examples of how you've successfully collaborated with both internal teams and external partners. Highlight any experiences where you navigated complex relationships to achieve business goals.
✨Understand the Sales Journey
Familiarise yourself with the end-to-end sales journey, from online visits to bill payments. Be prepared to discuss strategies you've implemented to optimise this process and improve conversion rates across different sales channels.
✨Be Ready for Creative Problem Solving
The industry is fast-paced and ever-changing, so think of examples where you've had to think outside the box to solve challenges. Show how your creative thinking has led to successful outcomes in previous roles, especially in trading or sales environments.
