At a Glance
- Tasks: Lead data-driven insights and analytics to drive business value and innovation.
- Company: Join TalkTalk, the UK's most recommended Wi-Fi provider with a focus on simplicity.
- Benefits: Enjoy flexible hybrid working, generous holiday, private healthcare, and big discounts.
- Other info: Collaborative culture with opportunities for mentorship and career growth.
- Why this job: Make a real impact by leveraging data to enhance customer experiences and drive success.
- Qualifications: Strong technical skills in analytics, research, and effective stakeholder management.
The predicted salary is between 43200 - 72000 £ per year.
This range is provided by TalkTalk. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About TalkTalk
TalkTalk’s vision is to be the most recommended Wi‑Fi provider in the UK by 2028 with a growing, profitable base. Success requires that we simplify what we do, who we do it with, and reduce the cost of how we do it. TalkTalk is the uncomplicated way to get excellent in‑home Wi‑Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first‑time, without fuss or incomprehensible jargon, and our customer service is the best in the industry. Our aim is to deliver simplified & customer delighting Wi‑Fi products and a more digital customer & employee experience. This is enabled by a technology platform that leverages data to drive innovation, decision‑making, and automation, ultimately providing a more cost‑efficient service for our customers.
Role
The role has been created to service the increasing business demand to deliver value through leveraging insights, analytics and market research. The individual will provide both technical and strategic direction to the teams to deliver data products aligned to business needs and unlock tangible business value.
Responsibilities
- Identify, prioritise and deliver data products aligned to business needs.
- Collaborate with stakeholders across different departments.
- Communicate insights to a range of stakeholders at different seniority and levels of technical capabilities.
- Ensure compliance with all applicable data related internal governance, regulatory and legal requirements.
- Day‑to‑day management of data teams.
- Manage relationships with third‑party vendors.
- Provide both technical and strategic guidance and mentorship to other team members.
- Lead, mentor, upskill and demonstrate best practices to other team members.
- Foster a collaborative and inclusive culture across different teams.
Knowledge, Skills & Experience
- Strong understanding of current and emerging technologies with a focus on how these could deliver business value.
- Depth and breadth of relevant technical skills, including but not limited to qualitative and quantitative research, survey design, statistics, mathematics, market and operations research and behaviour science.
- Knowledge of applicable governance and ethical frameworks and guidance.
- Experience of using CRM, market analytics, survey and research platforms.
- Effective stakeholder management skills with ability to influence at different organisational levels.
- Ability to execute projects, simplify complexity and align deliverables to business values at pace with a clear focus on delivering value.
- Experience of effectively leading (both strategic and technical) teams of varied skill levels & expertise.
- Proven record in taking projects from inception through to completion.
- Tenacious and resilient mentality with a can‑do attitude.
What We Offer
- Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection.
- Collaborative office spaces designed for creative thinking and innovation.
- Free on‑site parking at our offices.
- Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!).
- Private healthcare for all employees.
- Competitive pension scheme and performance‑related bonus opportunities.
- Free broadband for all employees.
- Life event gifts – celebrating milestones like marriages and births.
- Inclusive employee networks – open to all, supporting peer connection and thought‑provoking conversations.
- Salary sacrifice scheme – save on dental, gym, and more.
- Big retail and leisure discounts.
- 3 paid volunteering days a year – because making a difference matters to us too.
Seniority level: Director
Employment type: Full‑time
Job function: Information Technology
Industries: Telecommunications
Head of Insights, Analytics & Market Research in Manchester employer: TalkTalk
At TalkTalk, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that prioritises employee well-being and growth. With flexible hybrid working arrangements, generous holiday packages, and opportunities for professional development, we empower our team to thrive while delivering innovative solutions in the telecommunications sector. Our commitment to celebrating milestones and supporting community engagement through paid volunteering days further enhances the rewarding experience of working with us in Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Insights, Analytics & Market Research in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your insights and analytics expertise. When you get the chance to chat with potential employers, use this as a visual aid to demonstrate how you can add value to their team.
✨Tip Number 3
Prepare for interviews by researching the company’s current projects and challenges. Tailor your responses to show how your experience aligns with their goals, especially around simplifying processes and enhancing customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s make it happen together!
We think you need these skills to ace Head of Insights, Analytics & Market Research in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Insights role. Highlight your experience in analytics, market research, and team leadership. We want to see how your skills align with our vision at TalkTalk!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to simplifying our services. Let us know how you can help us deliver customer delight!
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise in data products and analytics tools. We’re looking for someone who can leverage technology to drive business value, so make sure we see that in your application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TalkTalk
✨Know Your Data Inside Out
As a Head of Insights, you'll need to demonstrate a strong grasp of both qualitative and quantitative research methods. Brush up on your statistics and market research techniques, and be ready to discuss how you've used data to drive business value in the past.
✨Showcase Your Stakeholder Management Skills
This role requires effective communication with various stakeholders. Prepare examples of how you've influenced decisions at different organisational levels. Think about times when you simplified complex data insights for non-technical audiences.
✨Emphasise Your Leadership Experience
TalkTalk is looking for someone who can lead and mentor teams. Be ready to share your experiences in managing diverse teams, fostering collaboration, and demonstrating best practices. Highlight any specific projects where your leadership made a tangible impact.
✨Align with TalkTalk's Vision
Familiarise yourself with TalkTalk’s mission to simplify Wi-Fi services. During the interview, express how your vision aligns with theirs and how you can contribute to their goal of being the most recommended Wi-Fi provider in the UK by 2028.
