Senior Policy & Stakeholder Engagement Manager in London

TalkTalk’s vision is to be the most recommended Wi-Fi provider in the UK by 2028 with a growing, profitable base. Success requires that we simplify what we do, who we do it with, and reduce the cost of how we do it. TalkTalk is the uncomplicated way to get excellent in-home Wi-Fi coverage, offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon. Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience, enabled by a technology platform that leverages data to drive innovation, decision-making, and automation.

Role Purpose

Are you an experienced policy manager, who is a natural connector, a relationship-builder, and a champion for clear, honest communication? As our Senior Policy & Stakeholder Engagement Manager, you’ll be at the heart of our mission to provide a better way to Wi‑Fi - building bridges with everyone from regulators to politicians, and making sure TalkTalk’s story is heard, understood, and celebrated.

Responsibilities

• Engagement with key external stakeholders - regulators, government, industry bodies, and partners - ensuring TalkTalk’s voice is front and centre.
• Advise senior leaders on policy, regulatory, and reputational issues, translating complexity into clear, actionable guidance.
• Advise colleagues across the business about regulatory impact of commercial decisions.
• Keep your finger on the pulse of regulatory and policy developments, sharing insights and recommendations with the business.
• Proactively identify risks and opportunities in the external environment, keeping the business one step ahead.
• Coordinate responses to regulatory consultations and policy campaigns, ensuring TalkTalk’s perspective is heard.
• Act as the main point of contact for regulatory communications, including handling all aspects of s135 requests and information gathering.
• Develop and deliver stakeholder engagement plans that support business priorities and transformation projects.
• Build and nurture relationships that protect and promote our business, always with a smile and a solution.
• Represent TalkTalk at industry events, forums, and meetings.
• Spot opportunities for collaboration and influence, and lead on campaigns that make a real difference.
• Work closely with Communications, Legal, and Commercial colleagues to ensure our messaging is joined-up and impactful.
• Track and report on engagement activities, providing regular updates to leadership.
• Mentor and support junior team members, helping them grow their stakeholder engagement skills.

Knowledge, Skills & Experience

• Knowledge

• Deep understanding of public affairs or regulatory communications is essential.
• Additional experience managing broader external stakeholder relationships and engagement is desirable.
• Detailed knowledge of the regulatory framework within which TalkTalk operates is highly desirable.

• Confident communicator, able to build rapport at all levels.
• Skilled at distilling complex issues into clear, compelling messages.
• Strong commercial acumen and ability to give actionable advice.
• Organised, proactive, and always looking for ways to add value.

• A strong communicator with proven experience either in-house or as a consultant, working extensively on a policy / regulatory remit.
• Experience working alongside and advising senior executives.
• Comfortable juggling different stakeholders at the same time.
• Positive, collaborative, and ready to make an impact.
• A pragmatic team-player who isn’t afraid to challenge colleagues.
• Focused on delivering for our customers and colleagues.

Be Yourself. Make an Impact. Join Us.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.

We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection.
• Collaborative office spaces designed for creative thinking and innovation.
• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!).
• Private healthcare for all employees.
• Competitive pension scheme and performance-related bonus opportunities.
• Free broadband for all employees.
• Life event gifts – celebrating milestones like marriages and births.
• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations.
• Salary sacrifice scheme – save on dental, gym, and more.
• Big retail and leisure discounts.
• 3 paid volunteering days a year – because making a difference matters to us too!