Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive product innovation and enhance the Kraken platform for better customer experiences.
- Company: Join TalkTalk, a top inclusive employer committed to diversity and innovation.
- Benefits: Enjoy flexible working, generous holidays, private healthcare, and discounts.
- Why this job: Make a real impact in telecoms while developing your skills in a dynamic environment.
- Qualifications: Experience in product management and a strong understanding of telecoms is essential.
- Other info: Collaborative culture with opportunities for personal growth and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Location: London/Manchester
As Kraken Product Manager, you will be responsible for developing new commercial capability within the Kraken platform to support TalkTalk’s customer propositions and commercial outcomes. Building, maintaining, and enhancing the Kraken product catalogue, pricing structures, offers, and billing logic, you will drive accuracy, efficiency, and performance.
You will be the expert for Kraken product and billing configuration, providing leadership in tooling, product build, and operational execution (including the annual price rise), playing a key role in enabling commercial agility and improving customer and operational outcomes.
Responsibilities:
- Product & Catalogue Creation
- Build new tariffs, rates, promotions, offers, and product variants within the Kraken product catalogue.
- Develop new tools and capabilities within Kraken to enhance agility, performance, and commercial effectiveness.
- Manage end-to-end creation, testing, and deployment of catalogue changes.
- Pricing & Billing Excellence
- Ensure high-quality product and billing setup to minimise manual interactions and reduce errors.
- Continuously improve billing performance, presentation, and accuracy in partnership with the billing team.
- Lead Kraken delivery of the annual price rise, ensuring seamless execution.
- Commercial Enablement
- Act as the POD Single Point of Contact (SPOC) for all billing and product catalogue enquiries.
- Champion Kraken tooling across squads to improve connection, retention, and billing behaviours.
- Support digital sales and support teams by ensuring new products, prices, and billing logic are correctly deployed.
- Be a key quarterly planning stakeholder influencing and advising on promotional activity and supporting capability build and enablement.
- Continuous Improvement & Innovation
- Identify opportunities to simplify and automate catalogue and billing processes.
- Use data-led insights to drive decisions, prioritisation, and enhancements.
- Cover & Support
- Understand the responsibilities of the Nurture & Grow function and provide cover or support where required.
Knowledge, Skills & Experience:
- Knowledge
- Deep understanding of the telecoms sector, including product catalogues, pricing structures, and promotional tools.
- Strong familiarity with TalkTalk’s existing product set and commercial frameworks.
- Knowledge of product management methodologies, agile delivery, and the end-to-end product lifecycle.
- Skills
- Strong stakeholder management with the ability to influence across teams.
- Excellent analytical and problem-solving skills with a data-led decision-making approach.
- Clear and effective communicator capable of simplifying complex logic.
- Proven project delivery capability across multiple priorities.
- Experience
- Significant experience in telecoms or technology product management.
- Success in building and launching products in complex environments.
- Experience working with third-party partner relationships.
- Relationships with TV/security partners beneficial but not required.
Behaviours / Values:
- Embodies TalkTalk’s values of simplicity, customer focus, and innovation.
- Collaborative, open-minded, and proactive in driving improvement.
- Committed to delivering exceptional commercial outcomes and customer experiences.
Additional Information:
- Occasional travel to partner sites or industry events may be required.
Be Yourself. Make an Impact. Join Us. As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer:
- Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection.
- Collaborative office spaces designed for creative thinking and innovation.
- Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!).
- Private healthcare for all employees.
- Competitive pension scheme and performance-related bonus opportunities.
- Free broadband for all employees.
- Life event gifts – celebrating milestones like marriages and births.
- Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations.
- Salary sacrifice scheme – save on dental, gym, and more.
- Big retail and leisure discounts.
- 3 paid volunteering days a year – because making a difference matters to us too.
Kraken Product Manager in London employer: TalkTalk
Contact Detail:
TalkTalk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kraken Product Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms sector, especially those who work at TalkTalk or have connections there. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous product management successes. When you get the chance to chat with hiring managers, let them see how you’ve driven commercial outcomes in the past.
✨Tip Number 3
Be ready for the interview! Research TalkTalk’s products and their market position. Think about how your experience aligns with their needs, especially around product catalogues and pricing structures. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the TalkTalk team. Let’s make it happen!
We think you need these skills to ace Kraken Product Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Kraken Product Manager role. Highlight your experience in telecoms and product management, and show us how your skills align with our needs.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've improved processes or driven results in previous roles to grab our attention.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and make your points easy to understand. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at TalkTalk
✨Know Your Kraken Inside Out
Before the interview, dive deep into the Kraken platform. Understand its product catalogue, pricing structures, and how it supports customer propositions. Being able to discuss specific features and improvements will show your genuine interest and expertise.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data-led insights in previous roles to drive decisions or improve processes. This is crucial for a Product Manager role, so be ready to discuss your analytical approach and problem-solving skills.
✨Communicate Clearly and Confidently
Practice explaining complex concepts in simple terms. As a Product Manager, you'll need to communicate effectively with various stakeholders. Use clear examples from your past experiences to demonstrate your communication prowess.
✨Emphasise Collaboration and Flexibility
Talk about your experience working in agile environments and how you’ve collaborated with cross-functional teams. Highlight your adaptability and willingness to support others, as this aligns with the values of TalkTalk and the role's requirements.
