At a Glance
- Tasks: Lead financial planning and analysis for TalkTalk Consumer, driving strategic insights and operational support.
- Company: Join TalkTalk, a Top 50 Inclusive Employer in the UK, committed to diversity and innovation.
- Benefits: Enjoy flexible hybrid working, generous holiday, private healthcare, and performance-related bonuses.
- Other info: Dynamic workplace culture that values collaboration, creativity, and continuous improvement.
- Why this job: Make a real impact by partnering with leadership and shaping financial strategies.
- Qualifications: Experience in financial planning, strong analytical skills, and team leadership abilities.
The predicted salary is between 36000 - 60000 £ per year.
The Head of Financial Planning & Analysis (FP&A) is responsible for leading the financial planning, forecasting, and performance insight for the TalkTalk Consumer. This role provides strategic, commercial, and operational decision support to the Consumer Leadership Team.
In addition to core FP&A responsibilities, the role oversees Operational Planning ensuring accurate forecasting of acquisition and base activity.
Financial Planning & Forecasting- Lead the Consumer budgeting, forecasting, and long‑range planning cycles, ensuring accurate, timely, and well‑challenged financial outputs.
- Own the Consumer P&L, delivering insight into revenue, cost, margin, and cash impacts.
- Provide scenario modelling, risk/opportunity assessment, and data‑driven recommendations to support strategic decision‑making.
- Ensure alignment between financial forecasts, operational plans, and commercial strategy.
- Produce high‑quality management information, including weekly trading reviews, monthly performance packs, and executive reporting.
- Drive actionable insight into key business drivers such as customer volumes, churn, ARPU, cost-to-serve, and operational efficiency.
- Partner with commercial, operations, trading, and product teams to interpret performance trends and drive corrective actions.
- Lead the development of end‑to‑end operational volume forecasts across the business.
- Integrate trading, marketing, retention, and product activity into a unified operational activity plan.
- Ensure accurate forecasting of customer demand, contact volumes, workflow transactions, CPE requirements and field visits.
- Collaborate with Workforce Management and Operations leaders to support optimal resourcing and service level delivery.
- Provide clear insight on cost‑to‑serve impacts and identify efficiency opportunities.
- Act as the trusted finance partner to Consumer Leadership Team members.
- Challenge and influence cross‑functional teams to drive financial discipline and sustainable performance.
- Lead, coach, and develop an inclusive, high‑performing FP&A and planning team.
- Foster a culture of continuous improvement, analytical excellence, and strong business partnering.
- Champion the use of data, analytics, and automation to improve forecasting accuracy and insight quality.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9‑5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer- Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
- Collaborative office spaces designed for creative thinking and innovation
- Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
- Private healthcare for all employees
- Competitive pension scheme and performance‑related bonus opportunities
- Free broadband for all employees
- Life event gifts – celebrating milestones like marriages and births
- Inclusive employee networks – open to all, supporting peer connection and thought‑provoking conversations
- Salary sacrifice scheme – save on dental, gym, and more
- Big retail and leisure discounts
- 3 paid volunteering days a year – because making a difference matters to us too
Head of Financial Planning & Analysis (FP&A) in London employer: TalkTalk
Talktalk is an excellent employer that values innovation and collaboration, providing a dynamic work environment in Salford. Employees benefit from comprehensive training programmes, opportunities for career advancement, and a culture that encourages creativity and teamwork. With a focus on employee well-being and a commitment to delivering exceptional customer experiences, Talktalk stands out as a rewarding place to build a meaningful career in the telecommunications industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Financial Planning & Analysis (FP&A) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those who work at TalkTalk or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into TalkTalk's financial performance and recent news. Show us you’re not just another candidate; demonstrate your passion for the company and how you can contribute to their goals.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led financial planning and analysis in the past. We want to hear about your successes and how you tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at TalkTalk.
We think you need these skills to ace Head of Financial Planning & Analysis (FP&A) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of FP&A role. Highlight your experience in financial planning, forecasting, and performance reporting. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at TalkTalk. Share specific examples of how you've driven financial insights and supported strategic decisions in the past.
Showcase Your Analytical Skills:We love data-driven decision-making! In your application, be sure to mention any tools or methodologies you’ve used for scenario modelling and performance analysis. This will show us you can deliver actionable insights.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at TalkTalk
✨Know Your Numbers
As the Head of FP&A, you'll need to demonstrate a solid grasp of financial metrics. Brush up on key figures like revenue, cost, and margin impacts. Be ready to discuss how you've used these metrics in past roles to drive decision-making.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your ability to provide data-driven recommendations. Think about times when you've conducted scenario modelling or risk assessments. This will show that you can align financial forecasts with operational plans effectively.
✨Collaborate Like a Pro
This role requires strong partnerships across various teams. Be prepared to share experiences where you've worked closely with commercial, operations, or product teams. Highlight how you’ve influenced cross-functional teams to achieve financial discipline.
✨Lead with Confidence
Leadership is key in this position. Think about how you've developed high-performing teams in the past. Be ready to discuss your approach to coaching and fostering a culture of continuous improvement within your team.
