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- Tasks: Lead the charge in redefining customer retention and loyalty through innovative digital experiences.
- Company: Join TalkTalk in their brand-new Manchester office, where innovation meets ambition.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values creativity and collaboration.
- Why this job: Shape the future of digital engagement for millions while working with cutting-edge technology.
- Qualifications: Experience in product management and a passion for customer-centric solutions.
The predicted salary is between 70000 - 90000 £ per year.
Join us as we embark on an exciting new chapter in our brand-new office at Circle Square, Manchester. As Lead Product Manager, you'll be the architect of our customers’ digital lifecycle beyond acquisition. Your mission: to reimagine retention, loyalty, and customer value for millions of UK households. You'll set a bold vision for proactive, predictive, and personalised digital experiences - delivering world-class engagement, support, and growth. You’ll lead empowered, cross-functional teams to push boundaries, leveraging AI, automation, and data to anticipate needs and delight customers at every touchpoint. This is a rare opportunity to shape the future of digital retention at scale, supported by TalkTalk’s ambition and the platform to turn that vision into reality.
Main Responsibilities - You'll:
- Set the Vision: Define and communicate a bold, inspiring vision for digital retention and customer growth, making TalkTalk the envy of the industry.
- Drive Innovation: Lead the design and delivery of proactive, predictive, and personalised digital journeys - using AI, automation, and experimentation to anticipate and exceed customer needs.
- Empower Teams: Build and coach high-performing, cross-functional squads—fostering a culture of discovery, rapid iteration, and outcome-driven product management.
- Champion Customer-Centricity: Relentlessly advocate for the customer, ensuring every digital touchpoint is simple, inclusive, and delivers measurable value.
- Own Outcomes: Hold clear accountability for reducing churn, increasing loyalty, and maximising customer lifetime value—using data and experimentation to drive continuous improvement.
- Collaborate at Scale: Partner with Marketing, Trading, Technology, and Platform leads to align strategies, break silos, and deliver seamless end-to-end experiences.
- Benchmark Globally: Continuously scan the horizon for global best practice, bringing in ideas and partnerships that keep TalkTalk ahead of the curve.
- Influence at Board Level: Represent digital retention at the highest levels—shaping strategy, influencing investment, and inspiring belief in the art of the possible.
Lead Product Manager employer: TalkTalk
Contact Detail:
TalkTalk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Product Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your achievements and projects. This is your chance to demonstrate how you’ve driven innovation and empowered teams in previous roles—make it pop!
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their vision for digital retention and think about how you can contribute. Bring your ideas to the table—show them you’re ready to champion customer-centricity!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining us at StudySmarter. Don’t miss out on this opportunity to shape the future of digital retention!
We think you need these skills to ace Lead Product Manager
Some tips for your application 🫡
Craft Your Vision: When applying for the Lead Product Manager role, make sure to clearly articulate your vision for digital retention. We want to see how you can inspire and lead teams towards innovative solutions that enhance customer experiences.
Showcase Your Experience: Highlight your past achievements in driving customer loyalty and retention. Use specific examples that demonstrate your ability to leverage AI and data to create personalised journeys. We love seeing real-world impact!
Emphasise Collaboration: This role is all about working with cross-functional teams, so don’t forget to mention your experience in empowering and coaching teams. Share how you've fostered a culture of discovery and rapid iteration in your previous roles.
Be Customer-Centric: Make it clear that you’re passionate about championing the customer. We want to know how you’ve ensured that every digital touchpoint delivers value and simplicity. Tailor your application to reflect our commitment to customer-centricity.
How to prepare for a job interview at TalkTalk
✨Know Your Vision
Before the interview, take some time to think about your vision for digital retention and customer growth. Be ready to articulate how you would define and communicate this vision at TalkTalk, as they’re looking for someone who can inspire and lead.
✨Showcase Your Innovation Skills
Prepare examples of how you've driven innovation in previous roles. Think about specific projects where you used AI, automation, or experimentation to enhance customer experiences. This will demonstrate your ability to lead proactive and predictive digital journeys.
✨Emphasise Team Empowerment
Talk about your experience in building and coaching high-performing teams. Share stories that highlight your leadership style and how you foster a culture of discovery and rapid iteration. They want to see that you can empower cross-functional squads effectively.
✨Be Customer-Centric
Make sure to convey your relentless advocacy for customers. Prepare to discuss how you’ve ensured that every digital touchpoint delivers measurable value. This will resonate well with their focus on championing customer-centricity in all aspects of the role.