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- Tasks: Lead the development of new products and pricing strategies for the Kraken platform.
- Company: Join TalkTalk, a top inclusive employer committed to diversity and innovation.
- Benefits: Enjoy flexible working, generous holidays, private healthcare, and discounts.
- Why this job: Make a real impact in telecoms while driving commercial success and customer satisfaction.
- Qualifications: Experience in product management within telecoms and strong analytical skills required.
- Other info: Dynamic workplace with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
As Kraken Product Manager, you will be responsible for developing new commercial capability within the Kraken platform to support TalkTalk’s customer propositions and commercial outcomes. Building, maintaining, and enhancing the Kraken product catalogue, pricing structures, offers, and billing logic, you will drive accuracy, efficiency, and performance.
You will be the expert for Kraken product and billing configuration, providing leadership in tooling, product build, and operational execution (including the annual price rise), playing a key role in enabling commercial agility and improving customer and operational outcomes.
Responsibilities- Product & Catalogue Creation
- Build new tariffs, rates, promotions, offers, and product variants within the Kraken product catalogue.
- Develop new tools and capabilities within Kraken to enhance agility, performance, and commercial effectiveness.
- Manage end-to-end creation, testing, and deployment of catalogue changes.
- Pricing & Billing Excellence
- Ensure high-quality product and billing setup to minimise manual interactions and reduce errors.
- Continuously improve billing performance, presentation, and accuracy in partnership with the billing team.
- Lead Kraken delivery of the annual price rise, ensuring seamless execution.
- Commercial Enablement
- Act as the POD Single Point of Contact (SPOC) for all billing and product catalogue enquiries.
- Champion Kraken tooling across squads to improve connection, retention, and billing behaviours.
- Support digital sales and support teams by ensuring new products, prices, and billing logic are correctly deployed.
- Be a key quarterly planning stakeholder influencing and advising on promotional activity and supporting capability build and enablement.
- Continuous Improvement & Innovation
- Identify opportunities to simplify and automate catalogue and billing processes.
- Use data-led insights to drive decisions, prioritisation, and enhancements.
- Cover & Support
- Understand the responsibilities of the Nurture & Grow function and provide cover or support where required.
- Knowledge
- Deep understanding of the telecoms sector, including product catalogues, pricing structures, and promotional tools.
- Strong familiarity with TalkTalk’s existing product set and commercial frameworks.
- Knowledge of product management methodologies, agile delivery, and the end-to-end product lifecycle.
- Skills
- Strong stakeholder management with the ability to influence across teams.
- Excellent analytical and problem-solving skills with a data-led decision-making approach.
- Clear and effective communicator capable of simplifying complex logic.
- Proven project delivery capability across multiple priorities.
- Experience
- Significant experience in telecoms or technology product management.
- Success in building and launching products in complex environments.
- Experience working with third-party partner relationships.
- Relationships with TV/security partners beneficial but not required.
- Embodies TalkTalk’s values of simplicity, customer focus, and innovation.
- Collaborative, open-minded, and proactive in driving improvement.
- Committed to delivering exceptional commercial outcomes and customer experiences.
- Occasional travel to partner sites or industry events may be required.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer- Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection.
- Collaborative office spaces designed for creative thinking and innovation.
- Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!).
- Private healthcare for all employees.
- Competitive pension scheme and performance-related bonus opportunities.
- Free broadband for all employees.
- Life event gifts – celebrating milestones like marriages and births.
- Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations.
- Salary sacrifice scheme – save on dental, gym, and more.
- Big retail and leisure discounts.
- 3 paid volunteering days a year – because making a difference matters to us too.
Kraken Product Manager employer: TalkTalk
Contact Detail:
TalkTalk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kraken Product Manager
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms sector, especially those who work at TalkTalk or have connections there. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in product management and billing processes. When you get the chance to chat with hiring managers, having tangible examples will make you stand out.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply – follow up with a message expressing your enthusiasm. It shows initiative and can help keep your application top of mind.
✨Tip Number 4
Stay updated on industry trends! Knowing the latest in telecoms and product management can give you an edge in interviews. Plus, it shows you're genuinely interested in the field and ready to contribute from day one.
We think you need these skills to ace Kraken Product Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Kraken Product Manager role. Highlight your experience in telecoms and product management, and show us how your skills align with our needs.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've improved product catalogues or billing processes in previous roles to demonstrate your capabilities.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clear communication, so avoid jargon and make your points easy to understand. This will help us see your thought process!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TalkTalk
✨Know Your Kraken Inside Out
Before the interview, dive deep into the Kraken platform and its product catalogue. Familiarise yourself with TalkTalk’s existing products, pricing structures, and any recent changes. This knowledge will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data-led insights in previous roles to drive decisions and improvements. Think of specific examples where your analytical skills made a significant impact on product management or billing processes. This will highlight your problem-solving abilities and align with the job's requirements.
✨Be Ready to Discuss Stakeholder Management
Since strong stakeholder management is crucial for this role, come prepared with examples of how you've influenced teams or managed relationships in past projects. Highlight your communication style and how you simplify complex information for different audiences.
✨Embrace the Culture of Innovation
TalkTalk values innovation and collaboration, so be ready to share your ideas on simplifying and automating processes. Think about how you can contribute to continuous improvement within the Kraken platform and be open-minded about discussing new approaches during the interview.
