Head of Financial Planning & Analysis (FP&A)

The Head of Financial Planning & Analysis (FP&A) is responsible for leading the financial planning, forecasting, and performance insight for the TalkTalk Consumer. This role provides strategic, commercial, and operational decision support to the Consumer Leadership Team. In addition to core FP&A responsibilities, the role oversees Operational Planning ensuring accurate forecasting of acquisition and base activity.

Financial Planning & Forecasting

• Lead the Consumer budgeting, forecasting, and long‑range planning cycles, ensuring accurate, timely, and well‑challenged financial outputs.
• Own the Consumer P&L, delivering insight into revenue, cost, margin, and cash impacts.
• Provide scenario modelling, risk/opportunity assessment, and data‑driven recommendations to support strategic decision‑making.
• Ensure alignment between financial forecasts, operational plans, and commercial strategy.

Performance Reporting & Insight

• Produce high‑quality management information, including weekly trading reviews, monthly performance packs, and executive reporting.
• Drive actionable insight into key business drivers such as customer volumes, churn, ARPU, cost-to-serve, and operational efficiency.
• Partner with commercial, operations, trading, and product teams to interpret performance trends and drive corrective actions.

Operational Volume Planning & Activity Forecasting

• Lead the development of end‑to‑end operational volume forecasts across the business.
• Integrate trading, marketing, retention, and product activity into a unified operational activity plan.
• Ensure accurate forecasting of customer demand, contact volumes, workflow transactions, CPE requirements and field visits.
• Collaborate with Workforce Management and Operations leaders to support optimal resourcing and service level delivery.
• Provide clear insight on cost‑to‑serve impacts and identify efficiency opportunities.

Business Partnering & Strategy Support

• Act as the trusted finance partner to Consumer Leadership Team members.
• Challenge and influence cross‑functional teams to drive financial discipline and sustainable performance.

Leadership & Team Development

• Lead, coach, and develop an inclusive, high‑performing FP&A and planning team.
• Foster a culture of continuous improvement, analytical excellence, and strong business partnering.
• Champion the use of data, analytics, and automation to improve forecasting accuracy and insight quality.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself. We’re not your traditional 9‑5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection.
• Collaborative office spaces designed for creative thinking and innovation.
• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!).
• Private healthcare for all employees.
• Competitive pension scheme and performance‑related bonus opportunities.
• Free broadband for all employees.
• Life event gifts – celebrating milestones like marriages and births.
• Inclusive employee networks – open to all, supporting peer connection and thought‑provoking conversations.
• Salary sacrifice scheme – save on dental, gym, and more.
• Big retail and leisure discounts.
• 3 paid volunteering days a year – because making a difference matters to us too.