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For Companies At a Glance
- Tasks: Lead a dynamic team to shape communications and engage stakeholders across all levels.
- Company: Join TalkTalk, a Top 50 Inclusive Employer in the UK, committed to diversity and innovation.
- Benefits: Enjoy flexible hybrid working, generous holiday, private healthcare, and more perks.
- Why this job: Make a real impact by driving communication strategies that resonate with diverse audiences.
- Qualifications: Proven experience in communications, strong leadership skills, and a knack for simplifying complex ideas.
- Other info: Embrace a culture where you can truly be yourself and thrive in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Role Purpose
A new role to lead our reshaped communications & stakeholder engagement team focused on delivering a unified narrative across all TalkTalk's touch points, from colleagues to media to government to regulators. Reporting to the Chief Corporate Affairs & Marketing Officer, the role-holder will have a unique chance to help drive the ongoing repositioning of the business as we continue our transformation journey.
Main Responsibilities
- Drive a unified communications & stakeholder engagement team focused on communicating with all our key stakeholders to protect and promote our business.
- Lead on external communications with media, suppliers and partners, including as appropriate financial communications for TalkTalk Group.
- Lead on colleague communications, working closely with TalkTalk's Chief People Officer and their team.
- Lead on engagement with our regulatory stakeholders, within Ofcom and the Department for Science, Innovation and Technology, focused on delivering a strong understanding of the unique nature of our business.
- Advise the Executive Committee on key regulatory and policy developments, and appropriate courses of action where necessary, as well as overseeing statutory Information requests, policy campaigns and any related regulatory and policy conversations.
- Manage a cross-company sprint to de-jargon TalkTalk, working closely with the Head of Customer Communications & Marketing on this.
- Responsible, with the Head of Brand & Digital Marketing, for managing PR strategy and ensuring it fits to our overall communications strategy.
- Work closely with the Head of Culture, Learning & Engagement on delivering a unified colleague engagement plan aligned with a new colleague communication strategy focused on uniting our in-house and extended workforce.
- Deputise for the Director of Corporate Affairs & Marketing as appropriate, including assistance in board reporting as required.
Knowledge, Skills & Experience
- Knowledge: A well-rounded communications and engagement leader who can distil complex concepts and arguments into bite-sized chunks. Working knowledge of the regulatory framework within which TalkTalk operates is highly desirable. Telecoms sector knowledge is desirable but not essential.
- Skills: A talented leader who is used to managing teams and stakeholders across the board. A natural communicator who can deliver major projects with the right guidance and understands the importance of the use of data in communication. Strong commercial acumen a plus. The ability to give actionable advice will be crucial to this role.
- Experience: Experience of working alongside senior executives is highly desirable. A communicator with proven experience either in-house or as a consultant, who is comfortable juggling different stakeholders at the same time.
- Behaviours / Values Fit: A pragmatic team-player who isn’t afraid to challenge colleagues no matter their position in the organisations. Focused on delivering for our customers and our colleagues.
Additional Information
- Some out-of-office hours will be required as appropriate related to media and other responsibilities.
- Be Yourself. Make an Impact. Join Us. As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve.
- At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself. We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer
- Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection.
- Collaborative office spaces designed for creative thinking and innovation.
- Free on-site parking at our offices.
- Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!).
- Private healthcare for all employees.
- Competitive pension scheme and performance-related bonus opportunities.
- Free broadband for all employees.
- Life event gifts – celebrating milestones like marriages and births.
- Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations.
- Salary sacrifice scheme – save on dental, gym, and more.
- Big retail and leisure discounts.
- 3 paid volunteering days a year – because making a difference matters to us too.
Head of Corporate Communications & Stakeholder Engagement employer: TalkTalk
Contact Detail:
TalkTalk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Corporate Communications & Stakeholder Engagement
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at TalkTalk. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching TalkTalk's recent projects and initiatives. Show us you’re genuinely interested in our transformation journey and how you can contribute to it.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Head of Corporate Communications & Stakeholder Engagement. We want to hear how you can drive our unified narrative.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Corporate Communications & Stakeholder Engagement
Some tips for your application 🫡
Show Your Unique Voice: When you're crafting your application, let your personality shine through! We want to see how you can distil complex ideas into clear, engaging language. Remember, this role is all about communication, so make sure your writing reflects that.
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to tailor your application to TalkTalk’s values and the specifics of the Head of Corporate Communications & Stakeholder Engagement role. Highlight your relevant experience and how it aligns with our mission.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and gets straight to the point. Use bullet points where necessary and avoid jargon – we’re looking for someone who can simplify complex concepts, not complicate them further.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TalkTalk!
How to prepare for a job interview at TalkTalk
✨Know Your Audience
Before the interview, research TalkTalk's current communications strategy and stakeholder engagement initiatives. Understanding their approach will help you tailor your responses and demonstrate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've successfully led teams and managed diverse stakeholders. Highlight your ability to distil complex information into clear messages, as this is crucial for the Head of Corporate Communications role.
✨Familiarise Yourself with Regulatory Frameworks
Brush up on the regulatory landscape relevant to TalkTalk, especially regarding Ofcom and the Department for Science, Innovation and Technology. Being knowledgeable about these areas will show that you're ready to advise the Executive Committee effectively.
✨Emphasise Your Pragmatic Approach
Talk about times when you've challenged the status quo in a constructive way. This role requires a team player who can navigate complex situations, so demonstrating your ability to provide actionable advice while maintaining collaboration will set you apart.
